Operations, Service Technician

2 weeks ago


Edmonton, Canada RGO Products Full time

**SERVICE TECHNICIAN
OPERATIONS_ _

**Position Type**: Full-time, Permanent **Location**: Edmonton, AB

**ABOUT RGO**

Creating places that help people work, learn, heal, age, play, be inspired, and accomplish more.

RGO is a privately held business in Calgary, Canmore, and Edmonton. We were founded in 1966 in Calgary with roots
selling typewriters Now, RGO is proud to be 5 decades strong and growing. We have since grown to be the largest
dealership in Western Canada, offering total interior solutions with the broadest selection of Furniture, Window Coverings,
Flooring, Technologies, Architectural Solutions, Moves, and Storage Management.

We believe space matters, and we want our clients to efficiently operate a modern space, whether it’s a 40-storey tower, a
public institution, education, healthcare, or a dazzling corporate showpiece. As an Albertan company with a reputation for
hands-on service and dedication to quality, we are looking for an individual who aligns with our core values to create great
work experiences for our clients, partners, and people.

**THE OPPORTUNITY**

Get to join the RGO team that has been recognized as the Best Workplace in Alberta at one of Canada’s Best Managed
Companies by joining us as a Service Technician in our Operations department. Reporting to the Operations Manager, the
and files amongst other items while working closely with the Service Coordinator.

**WHAT YOU WILL DO**

**Execution**
- Provide service/maintenance to all of RGO’s customers, both internal and external
- Repair furniture items brought back to the Service Shop.
- Supply solutions or options to customer requests.
- Demonstrate a professional image at all times.
- Be well organized, both with communication and with written work to their customers - internal and external.
- Be responsible in all aspects of their contract customer needs.
- Maintain work orders, timesheets and external supplier receipts in a legible and complete manner.
- Must work as a team to provide both support and input on difficult issues/jobs
- Maintain a well stocked service van and obtain the required parts in order to complete the work as needed.

**Reporting**
- Responsible for submitting all paperwork with the Service Coordinator.
- Ensure that timesheets are filled out daily and accurately and are handed in daily.
- Complete weekly vehicle inspection sheet

**WHAT YOU WILL BRING
**- Excellent interpersonal skills.
- Minimum 2 years experience in office furniture product
- Must pass a pre-employment Health Assessment
- Extensive product knowledge, including Steelcase and other furniture manufacturers.

**SERVICE TECHNICIAN**
OPERATIONS
- Good mechanical trouble shooting skills.
- Ability to take direction and move forward without direct supervision.
- Excellent customer service skills.
- Valid Alberta class 5 Driver’s License.
- Able to pass a Security Check and provide a RCMP Clearance
- Self-motivated and action oriented.
- Ability to manage and achieve pre-determined timelines
- Must be willing to attend an AMA Professional Driver Upgrade course at RGO expense
- Must be willing to provide a Drivers Abstract that is current within 30 days
- Demonstrates enthusiasm to complete tasks with a positive and professional attitude
- Ability to lift up to 100 lbs (45kg)
- Must provide own 6” grade 1 CSA approved steel toed boots

**PERKS & BENEFITS
- Flexible work environment
- Comprehensive benefits including RRSP matching
- Performance based awards***
- Career growth opportunities***
- Employee recognition program***
- Education reimbursement***
- Fitness subsidy
- On-site parking

consideration will be contacted.



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