Field Service Technician

6 months ago

Dartmouth, Canada Avery Weigh-Tronix Full time

As a Field Service Technician, you install, maintain and repair scales for our customers across the Atlantic’s. You will be reporting to our Nova Scotia Service Manager, Andrew.
- **Key Responsibilities**:_
- Install and maintain scales at customer’s sites.
- Advise customers on proper equipment operation and basic maintenance procedures.
- Repair scales at customer’s sites.
- Respond to emergency repair in a calm, efficient and professional manner.
- Supply technical assistance to customers.
- Analyze equipment problems.
- Problem-solve issues, independently or with your colleagues.
- Make field corrections.
- Complete Legal for Trade certification as a Measurement Canada Accredited Technician. (Accreditation provided as part of the training program)
- Maintain work area, vehicle and equipment in an orderly manner.
- Maintain high safety standards according to company policy and training.
- Write neat and accurate service reports and calibration certificates.
- Complete training sessions required by our policies or our client’s policies.
- **A typical week once ready for field work**:_
- **Monday**: You start the week by meeting at the office at 7:30 a.m. to get ready. At 8 a.m., you'll hit the road by yourself, or sometimes paired with a colleague while training or working on big projects You may spend up to a day on the road to reach customer sites across Nova Scotia, New Brunswick and Prince Edward Island. Your days are 8 hours long, but if you need to work longer than that, overtime is paid (see benefits)
- **Tuesday, Wednesday, Thursday**: On these days, you're often on the road too, serving customers in different locations. You generally spend 4 nights a week away from home, depending on needs and projects in progress. Again, your days are 8 hours long, but we appreciate your flexibility and all overtime will be paid.
- **Friday**: You'll either complete the last of your planned tasks, or return to the office to report back on your assignments. You might have some trainings to complete in the office for next week.
- **Weekend**: You’re usually off on week-ends, but you may get the option to voluntary work on a planned overtime schedule. Keep your phone handy in case an emergency arises.
- **Possible work environments**:_

In full transparency, we operate in harsh environments.
- You might install or repair scales on farmlands, feed mills or in the fishing industry where it’s better not to have too much of a sensitive nose.
- Winter and summer months can be really cold or overly hot and you might have to spend ours on repairs outside, exposed to elements.
- We regularly have to work in confined spaces (scales pits).

Your Profile Main requirements
- High sense of responsibility.
- Ability to drive extensively across NS, and stay overnight away from home most of the week every week.
- Willingness to learn everything about scales and the industry.
- Analytical mindset with a knack for problem-solving and resourcefulness.
- Ability to learn how to read and understand technical manuals, blueprints and schematics.
- Good soft skills, able to deal with frustrated customers that are stressed when a scale is down.
- Able to work in harsh environments.
- Ability to safely lift weights repetitively (50 pounds).
- A valid driver license with a clean driver’s abstract.

Nice to have (not required, just a plus you can offer)
- Electromechanical expertise.
- Experience with inspecting, repairing and maintaining structural, mechanical, electrical systems.
- Industrial scale repair/calibration experience.
- Experience in harsh jobs like farming: you know what it’s like to work hard and you are not intimidated by getting dirty.
- Comfortable using technology for troubleshooting or reporting.
- Class 3 Driver License is a plus (brings a pay raise).
- Trade license will be an asset.
- French is an asset.
- **What's in it for you?**_

**Salary**:

- You have no experience? We offer a starting salary at $22 per hour
- You have some scales experience? $28 per hour
- Experienced fully trained scales professionals with Weights and Measure Accreditation and a Class 3 License get $33 per hour (you can get there too)

**Overtime pay**:

- 1.5 times your hourly salary after 8 hours on workdays and Saturdays,
- double time for Sundays and holidays

**Benefits**:

- 2 weeks accruing annual vacation + 5 personal days for sickness or appointments.
- Comprehensive health benefits from day 1, including dental and vision care
- Pension plan
- RRSP plan with over-matching from your employer
- Life insurance, disability insurance
- Free parking right in front of the office
- Corporate credit card to pay for hotel stays and travels.
- Meals Per-Diem
- Commission paid when you help facilitate a sale through our Fields Generated Leads program.
- Opportunities for professional growth and continuous learning in a supportive environment. You’ll get the chance to train and progress on a daily basis, exposed to various diffe

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