Reservations Manager

3 months ago

Edmonton, Canada West Edmonton Mall Full time

The Reservations Manager is responsible for the day-to-day operation of the Fantasyland Hotel Reservations department, ensuring hotel standards, policies and procedures are communicated and observed by department employees when assisting guests.

**Primary Responsibilities**:

- Supporting, training and supervising all reservations agents, ensuring they have the proper tools and are able to provide the best possible service to Fantasyland Hotel Guests.
- Administering programs and policies to improve the efficiency and effectiveness when taking reservations.
- Ensuring accuracy of all room reservations and other bookings on a regular basis and maintain regular contact with other Hotel departments to ensure all preparations are ready for guest before they arrive.
- Promoting teamwork of staff members by setting good work examples, encouraging good work habits, being positive in all situations, and acknowledging good work.
- Ensuring knowledge and use of hotel policies and procedures.
- Ensuring all proper reports are fully and correctly completed and forwarded to the proper personnel on a daily basis and maintain accurate recording of the hotel’s revenue and potential revenue.
- Ensuring strategic staff scheduling that aligns with business needs.
- Assisting the Revenue Manager with daily, monthly and weekly reports.
- Assisting staff when problems arise and provide customer service to upset, and angry guests with the attempt to resolve the situation.
- Interviewing and training reservation staff.
- Managing and maintaining all OTAs to ensure optimal sales strategy.
- Flexibility to respond to a range of work situations.
- Other responsibilities as required.

**Desired Qualifications**:

- A minimum of 2 (two) to 5 (five) years in a Hotel Reservations or a related field as an assistant manager or supervisor.
- Post Secondary education in Hotel Managment or a realative field.
- Excellent communication, organization, and excellent customer service skills.
- Possess excellent problem solving skills and the ability to work well under pressure and with difficult customers.
- Proficient in Microsoft Office programs such as Excel, Word and Outlook.
- Extensive knowledge of the Fantasyland Hotels and West Edmonton Mall.

**Terms of Employment**:

- This is a full-time position that requires a flexible schedule Monday through Sunday.
- This is a salaried position that will depend on experience and qualifications.
- Must be able to pass a basic security clearance.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

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