Technical Solutions Specialist

5 months ago

Winnipeg, Canada Motor Coach Industries Full time

***
**Perform duties of an on-site Mobile Technician with primary duties to Troubleshoot and Repair equipment, complete Retrofits and Campaigns and keep up with all required computer reports and logistics of the job. Ultimate goal is customer satisfaction while maintaining a mutually beneficial company objective. Position requires travel to various locations to perform work. Position will work under the guidance the Technical Solutions Managers within assigned territory.**

**WHAT YOU WILL DO**:

- **On-Site Technical and Mechanic support at any location for Customer and MCI support.**:

- **Assemble, organize, and maintain all company reports as required**:

- **Communicate openly and professionally with internal, external customers, management and co
- workers.**:

- **Investigate, identify, and report product issues, including with supplier components.**:

- **Recommend course of action to solve problems with respective departments.**:

- **Assists with controlled testing of components and installations as asked by Management, TSS or Engineering groups**:

- **Stay up to date with training on pertinent systems in our vehicle to perform top level OEM support of any coach or vendor components**:

- **Identify and provide suggestions on how to improve the information in technical bulletins, Maintenance and any other Tech publications**:

- **Resolve customer problems or complaints effectively and in a timely manner for mutual customer and our company’s benefit.**:

- **Work special assignments as required.**

**_Traveling is required for this position_**

**WHAT YOU NEED TO BE SUCCESSFUL**:

- **Mechanic or Technical Trade School**:

- **High Problem Solving skills, proficient with MS Office (Excel, Word, Outlook), Highly Technical, Familiar with Equipment Diagnostics, (Cummins Insite, DDDL, Allison DOC, Wabco Toolbox, Bendix ACOM) Electric Vehicle Diagnostics highly desired)**:

- **Customer Service Background**:

- **High organizational skills**:

- **Motivating**:

- **Self-starter**:

- **Computer, CAN data logger**:

- **High Problem Solving skills**:

- **Proficient with MS Office (Excel, Word, Outlook, PowerPoint, TEAMS), Highly Technical, Customer Service Background, high organizational skills, motivating, self-starter**:

- **Walking, sitting, occasional lifting and bending.**

**WHY JOIN OUR TEAM**:

- **Eligible for benefits on first day of employment**:

- **401k**:

- **Health, dental, and vision coverage**:

- **Life insurance**
- **Paid holidays**:

- **Paid time off**:

- **Competitive wages**:

- **Ongoing training and development through a variety of initiatives**

**OUR WHY**:
**We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.**

**ABOUT NFI GROUP**:
Leveraging 450 years of combined experience, NFI is leading the electrification of mass mobility around the world. With zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation.

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