Hybrid Role Service Technician

3 weeks ago

Winnipeg, Canada Patterson Companies, Inc. Full time

**Patterson Dental Winnipeg branch is looking for a worker who is interested in the field of bio-medical (dental) device and equipment repair. As a Service Technician, you provide repair and installation on a variety of dental equipment and products including networking, computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices. Training is supplied by mentorship program with other branch technicians, manufacturers, online training courses and the Patterson Technology Center. **You will also act as the branches’ Shipping/Receiving Clerk** and will be responsible for the whole logistic of the process of the branch shipping and receiving.**:
**Major Duties**:
**Service Technician**
- Independently makes assigned customer calls, diagnosing problems to a module or specific component level.
- Determines parts, supplies or tools needed to complete service requests.
- Relays any special problems to Service Coordinator following each call.
- Ensures that standard response times committed to the Service Coordinator are met.
- Work with Sales Representatives to present Maintenance Agreements to customers.
- Follow repair and manufacturer schedules for customers on Service Agreements.
- Loads, delivers, installs, specs and trains customers on the use and basic maintenance of equipment sold.
- Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
- Coordinates with other Patterson sales professionals to demonstrate and sell equipment and technology.
- Proactively seeks opportunities to discuss equipment and technology solutions based on specific customer needs and emerging trends in the dental industry.
- Completes all required paperwork (time sheets, service orders, BRH forms, inventory, expense reports and/or purchase card statements or equipment related items).
- Returns defective modules assemblies or parts to the local office and labels items.
- Maintains and restocks parts trucks.
- Performs other duties as assigned.

**Shipping/Receiving Clerk**
- Prepare documentation as required for outgoing shipments.
- Ensure orders are packed properly to avoid any damage during shipping.
- Receive inbound shipments, verify items received and efficiently store inventory.
- Scan all purchase orders into the system.
- Ship defective equipment to our National Repair Center.
- Coordinate returns from customers shipments.
- Ensure the control of loaner equipment.
- In charge of returns and credits to customers.
- Perform other tasks requested or required.

**Job qualifications**:

- Electronics diploma required.
- Valid driver's license and in order required.
- 2 to 3 years of experience in repair field in a dental/medical environment.
- Carpentry/plumbing/heating/electricity/electronics related experience required.
- Work experience preferably in receiving, order processing, shipping or customer service.
- Excellent organizational and problem-solving skills.
- Ability to lift a minimum of 50 pounds.
- Excellent time management skills and attention to detail.
- Knowledge of Microsoft Office (Word & Excel), use of computers and printers.
- Motivated team player.
- Strong customer service skills.
- Excellent communication skills, both written and verbal in English.

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