Service Technician

4 months ago

Vancouver, Canada East Penn Canada Full time

At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.
Join our dedicated team of leading experts in the battery industry.
**We are dedicated to recognizing our employees by offering**:

- Profit Sharing & Deferred Profit Sharing (retirement) program
- Excellent company paid benefit program
- Learning & development opportunities, including tuition reimbursement
- Opportunities for advancement

The Field Service Technician is accountable for managing the ongoing service to Motive Power (Industrial) customers and ensuring the Motive Power Preventative Maintenance Programs are operating efficiently.

**Responsibilities**:
As a you start your career as a Technician, you will spend your day on the road providing high quality service directly to East Penn Canada customers
**You will be accountable for**:

- Completing battery & charger inspections, maintenance & reports
- Inspecting & performing minor repairs on battery cables, connectors & accessories
- Reporting on & recommending follow up for additional repairs
- Conducting pre-delivery inspections & installations of battery monitoring devices
- Installing, inspecting, repairing & testing watering systems
- Preparing batteries for transportation

**Qualifications**:
All our Field Service Technicians receive full battery training, but a strong foundation and background in the following will set you up for success:

- Mechanical / electrical aptitude
- Previous experience in a technical or customer service-related role
- Strong communication skills with the ability to provide clear explanations
- Good problem solving / troubleshooting skills
- Solid customer service focus and experience creating a positive customer experience
- Ability to identify opportunities to advise / support the customer, upsell and cross-sell would be beneficial

Other Considerations
- Valid Class 5 driver’s license required with a clean driving record.
- Must be willing and able to frequently lift and/or move vehicle/industrial batteries
- Background checks including criminal checks, driver’s abstract and employment references will be requested

East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.
**Salary Range**: $20 - $23/hr CDN plus commission and company vehicle. Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

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