Owner & Member Services Agent

6 months ago


Collingwood, Canada Living Water Resorts Full time

The Owner and Member Services Agent is responsible for ensuring that general membership and reservation inquiries are answered and will also ensure that our guests enjoy exceptional customer service and memorable experiences when visiting our properties.

**DUTIES INCLUDE**:

- Meeting with members and owners to assist them with their membership questions
- Vacation planning with clients
- Processing payments, filing
- Work closely with other teammates to best serve guests and members at the resort
- Data Entry
- Replenishing office stock photocopies and owner kits
- Collaborate with reservations department, sales associates, front desk staff, maintenance department, and housekeeping teams from time to time to resolve / improve guest experience
- Attend any additional training offered by the resort
- Perform all other day to day tasks requested by the Management

**QUALIFICATIONS**
- Positive, hardworking attitude
- Possess excellent interpersonal and organizational skills.
- Excellent oral and written communication skills
- Time management skills

**WORKING CONDITIONS**
- Must be able to sit for an average of 8 hours per shift



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