Team Lead Leadership Development

6 months ago

Kelowna, Canada Interior Health Authority Full time

Interior Health has a Permanent Full-time
**Team Lead, Leadership Development** opportunity available in Kelowna, BC.

**What we offer**:

- An attractive remuneration package
- Excellent career prospects
- Employer paid training/education
- Employer paid vacation
- Medical Service Plan
- Employer paid insurance premiums
- Extended Health & Dental coverage
- Municipal Pension Plan
- Work-life balance

**How will you create an impact**:
The Team Lead, Leadership Development is accountable for creating and maintaining the scheduling, registrations, and logístical support of all Leadership Development programs. This role also coordinates and resolves Organization Development requests that require assessment tools and coordinates ongoing changes and enhancements to the Learning Management System.

The Team Lead functions as a key contact for the department for both internal and external customers regarding information related to the registration and course/program schedules for the Organization & People Development portfolio. The Team Lead creates, implements, and maintains various tracking and reporting systems and provides regular analysis and recommendations to improve course registration and evaluation processes, vendor management and invoice payment and management.

**What will you work on**:

- Creates, implements and maintains the master schedule and course catalogue for all programs/courses; coordinates and prepares the courses for registration within the Learning Management System (LMS); monitors and processes registrations and waitlists; and arranges venue contracts, sourcing and procuring all materials, and providing logístical support as needed. Ensures programs and project deliverables are completed on time as identified in the project plan.
- Develops the corporate communications for leadership programs, including course catalogue launches and identifies supporting course information materials to be developed by the Assistant; and acts as the central point of contact for all inquiries, requests and changes regarding program information, registration and completion.
- Maintains facilitation inventory, and prepares, coordinates and tracks leadership development materials in support of program delivery.
- Coordinates and manages the deployment, tracking and data management of assessment tools, i.e., MBTI, Lumina, and Franklin Covey for both leadership development programs and Organization Development and Change requests.
- Analyzes data from waitlists, program requests, attendance data and participant survey feedback to identify system feedback trends used in the continuous improvement of courses and programs as well as course catalogue planning.
- Prepares formal reporting and infographic information in support of evaluation summaries, program information, or other topics as requested by the Manager, Leadership & Organization Development (L&OD).
- Supports the Manager with the management of vendor contracts including contract renewals, new contract terms and fees coordination; and acts as the key contact for external contracts and venues. Seeks new venue relationships based on program requirements, travel considerations and costs.
- Processes invoice payments and ensures all records are maintained.
- To support cost-effective and efficient delivery of program, in consultation with the Manager, L&OD, develops and maintains centralized records of ‘program requirements’ including:

- cost information,
- facilitation materials,
- technical equipment, and
- Program certifications requirements, process and facilitator status.
- Collaborates with the Manager, L&OD to assess budget and cost recovery projections, and whether contract proposals comply with budget for Leadership Development programs.
- Staff responsibility: Provides day-to-day direction and guidance to the L&OD Assistants for standard work and is responsible for supporting the onboarding and training of the Assistants for applicable process and systems. Maintains a record of work accountabilities between the Team Lead and Assistant roles and updates as needed. Acts as Chair for the Admin team coordination meeting.
- Develops and organizes workflows for leadership development programs and provides recommendations on solutions to day-to-day problems and/or escalates decisions to the Manager.
- Identifies and advises the Manager, L&OD of issues arising that may adversely affect the operation of programs and recommends changes to departmental processes to meet department goals and objectives.
- Develops positive working relationships and partnerships with key internal (Workplace Health and Safety, Communications, Facilitators external to department) and external partners to garner collaboration, involvement, and support towards the delivery of successful leadership development programs.
- Provides input and collaborates with the process Learning Management System team regarding trends and issues that may affect IH’s ability to deliver L&OD

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