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Coordinator, Reservations and Billing

4 weeks ago

SaintHubert, Canada LUX FBO Full time

**Who are we?**

Located just minutes from downtown Montreal, Services aériens LUX inc [LUX Ground Services Inc] is a fast-growing company operating a FBO/Fixed-Base Operation service at St-Hubert Airport (CYHU). LUX also operates a terminal at Quebec City's Jean Lesage International Airport (CYQB).

Our parent company, Chrono Aviation, was founded in Quebec City in 2012. In its early days, the company operated a Pilatus PC-12 and employed two pilots. Today, Chrono Aviation has a fleet of 15 aircraft and a team of 280 employees.

**Role and context**

The Reservations and Billing Coordinator is responsible for the efficient and accurate management of reservation operations, the billing of services for customers to the FBO (Fixed-Base Operator) and the maintenance of inventories of products required for ramp operations. This role is crucial to ensuring impeccable customer service and the smooth running of day-to-day operations.

**Key responsibilities**
- Managing and preparing reservations for services rendered, including fuel, maintenance and aircraft parking fees.
- Coordinate invoicing for FBO services, including the management of requests in real time.
- Keeping the billing and reservation management systems up to date.
- Monitoring inventories of products essential to aeronautical operations.
- Working with the maintenance and ground service teams to coordinate the services required.
- Working with the Finance department to improve invoicing and inventory management processes.
- Establishing standard operating procedures for the booking and billing processes to ensure consistency and quality of work.
- Prepare booking and invoicing reports.
- Resolve booking and billing issues with customers.
- Regularly analyse booking and billing data to identify trends, anomalies and opportunities for improvement.
- Assisting in managing relations with suppliers and partners.

**Key skills**
- Strong organisational skills and ability to manage priorities.
- Ability to work under pressure in a fast-paced environment.
- Excellent communication and customer service skills.
- Thoroughness and attention to detail.
- Adaptability and flexibility.

**Specific job requirements**
- Training in business administration or related field an asset
- Previous experience in reservations and/or billing management.
- Understanding of aeronautical operations and safety regulations.
- Ability to work in a team.
- Experience with inventory management systems.
- Ability to solve complex problems quickly.
- Fluency in French is required for this position. Knowledge of English is also required in order to interact with English-speaking customers in Canada and elsewhere in the world.

**What we can offer you**
- Full-time, permanent position at our St-Hubert base
- Modern, dynamic working environment
- Working hours adapted to our common needs
- Advantageous group insurance with employer contribution (dental, disability, life and paramedical) from day 1
- Access to a telemedicine platform
- Group RRSP to which the company contributes
- Opportunities for professional development and advancement
- Projects and responsibilities that live up to your expectations and make you want to come to work every day
- Salary: depending on experience

One last word: things move fast at LUX You'll be on your X with us if you see yourself as someone who's ready to ride the wave of change