Case Manager, Mental Health
3 weeks ago
**CASE MANAGER, MENTAL HEALTH**
**Boarding Home West (BHW)**
**One (1) Bargaining Unit, Temporary Full-Time Position with Possibility of Extension**
**Existing Vacancy**
**Monday-Friday 9:00am-5:00pm**
**Compensation: $28.54/hour-$33.12/hour**
**About Cota**
Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.
**Role Overview**
The Case Manager, Mental Health requires the Service Provider to support individuals to live safely and successfully in the community of their choice and achieve improved personal health and wellness. This is accomplished by connecting Service Users to health and community care, support with obtaining identification, housing stability, employment, education, recreation, accompanying to appointments, etc.
**About the Team**
Cota’s Boarding Home West Team consists of 9 site support workers and two case managers. This team supports tenants living within 16 Habitat funded boarding homes in the west of the city. Tenants are adults living with mental health and/or addiction issues. The Boarding home team visits multiple sites, regularly, in-person through out the week to support tenants, the boarding home operators and their staff.
Services include the facilitation of group activities and events to foster tenant engagement, decrease isolation and social connections, skill development, and education. The teams provide education to the owner/operators and their staff, as well as individual support to tenants, facilitating community orientation, linking to resources and professional supports, situational dispute resolution and informal counselling and guidance when needed.
The case managers work primarily within the Boarding Homes to support tenants living there, but may be required to work elsewhere within the community and to accompany tenants to appointments. Additionally the case managers may be supporting other Cota programs in a case management capacity in addition to the boarding homes.
**Primary Responsibilities**:
- Conduct face-to-face assessments with clients at their locations including but not limited to the Boarding Home, shelters, hospitals, and other locations as needed.
- Interact directly with referral source, physicians, and other services involved in client's care.
- Initiate services to clients at the point of intake to ensure that proper assessment and initial service response occurs, and discuss discharge planning.
- Develop coordinated care plans with/ for clients and complete the Ontario Common Assessment of Need (OCAN) and other assessments as required.
- Collaborate with other systems, organizations and individuals from courts, probation, safe beds, hospital and community to ensure a well-coordinated service system.
- Record client status/progress using the appropriate documentation system.
- Plan and facilitate group activities/events to promote service user engagement/participation, development of social networks and skills acquisition.
- A combination of a post-secondary degree or diploma with 4 years direct experience in the delivery of community mental health services.
- Sound theoretical and practical knowledge of mental illnesses and addictions.
- Sound clinical knowledge and understanding of the client population and demonstrated ability to work independently and effectively with individuals with serious mental illness, addictions and complex needs.
- Demonstrated ability to provide holistic and comprehensive case management services to all clients including initial and ongoing assessments, goal setting, short and long-term case.
- Plan development, crisis intervention, progress monitoring, individual money management, tenant education, advocacy and referrals.
- Knowledge of case management and harm reduction principles, theory and practice.
- Demonstrated ability to use problem-solving techniques to identify and assess client needs and develop appropriate intervention strategies.
- Demonstrated ability to engage in a meaningful relationship with a broad range of clients, including those who are resistant.
- Skillful in assertive outreach and follow-up using a flexible approach to support/assist clients in remaining engaged.
- Excellent knowledge of community resources and demonstrated ability to negotiate with others on behalf of clients.
- Excellent communication and interpersonal skills.
- Excellent clinical judgment and decision-making skills including a keen awareness of client-clinician boundary issues.
- Experience in working within a multidisciplinary team.
- Knowledge of and commitment to an Anti-Racism Anti-Oppression framework as well as an ability to articulate and implement Recovery Philosophies.
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