Shop Service Supervisor

2 weeks ago

Fort McMurray, Canada Finning International Inc. Full time

Company:
Finning Canada

Worker Type:
Permanent

Position Overview:
In a leadership role at Finning, a leader in our industry, you have the opportunity to make a difference. With ample opportunity to learn, grow and gain exposure to cutting edge technology in the industry, the Shop Service Supervisor role offers a world of opportunities for the successful individual.

Effectively planning, scheduling, managing shop workload and resources to meet customers’ expectations for equipment service and maintenance is just the start to your exciting journey with Finning.

**Job Description**:
Major Job Functions:

- Lead, demonstrate and champion a healthy and safe work environment ensuring that all safety standards, policies, procedures and compliance requirements are communicated, implemented and followed.
- Spends a minimum of 80% of time on the shop floor to ensure the agreed upon scope of work with the customer is accurately followed, while identifying key milestones where communication points (internal/external) need to happen.
- Lead and participate in daily review and update meetings as well as scheduled pre-job, mid-job and post-job reviews
- Ensure compliance with NSC with proper inspections to trucks, track/identify required repairs and maintenance of the truck, ensure technicians are managing hours of service compliance and ensuring proper load securement and all supporting documentation
- Ensuring that tooling, parts and technical issues are dealt with promptly so it doesn’t impact out customer service commitment
- Ensure pre-job meetings are held with technicians to review scope of work and binder accuracy with the team to ensure that any safety opportunities were identified through the repair process and leveraged as inputs to future work
- Ensure post-job review meetings are conducted and final inspections are complete
- On floor inspections include the controls identified on JHA’s are being used, the JHA is being updated along with the job progression and new risks are correct to the job progression and have the required controls identified
- Lead and participate in regular scheduled safety meetings
- Ensure that employees maintain the appropriate safety training required for their position
- responsible for the day-to-day leadership of staff, including recruitment and selection, orientation, coaching and mentoring, employee engagement, performance feedback and supporting growth and development opportunities.
- Conduct performance conversations and provide regular feedback to technicians

Knowledge:

- Financial acumen course to understand and interpret associated KPIs related to branch profitability
- Strong understanding of warranty processes, policies and procedures
- Strong understanding of the goodwill process, process and procedures
- Understanding of the National Safety Code
- Strong understanding of contamination control
- Understanding and knowledgeable in Job Hazard Analysis (JHA) and hazard Assessment
- Strong understanding of the Caterpillar product line (forestry, mining, construction, etc.)
- Strong understanding of the Caterpillar processes (goodwill, product health structure, etc.)
- Understand warranty (new equipment, new parts, customer service commitment, finning exchange, OEM, etc).
- Undercarriage - understanding of tracks and components
- Understands the collective agreement, performance management and disciplinary processes and the principles of high performance leadership

**Experience**:

- The desire to lead and manage people
- Effective leadership / supervisory skills
- Journeyperson Heavy Equipment Technician certification
- Previous experience with Caterpillar equipment/engines (min 4 yrs)
- Strong business acumen

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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