Service Advisor
2 days ago
We are searching for a Service Advisor to join our growing service team. If you thrive in a fast-paced environment and are a keen multi-tasker, this is a great opportunity to grow your career in the automotive and heavy equipment service industry.
The role of the Service Advisor is to support the day to day operations within the shop by preparing service estimates and work orders and ensuring accurate and timely communication with the shop and customers. Specific responsibilities include, but may not be limited to, the following:
- In consultation with the Service Manager, schedule and prioritize current and future service and repair appointment bookings and work orders.
- Prepare and manage work orders and dispatch work, adjusting work orders to reflect any changes or additions to the required work.
- Verify all labour and parts are accounted for on work orders.
- Support the sourcing and purchasing of parts and supplies following established processes.
- Execute internal and external processes as it pertains to scheduling, seeking customer approval, follow-up, breakdowns and vehicle status updates.
- Build and maintain positive and successful customer relationships, including issue resolution and ensuring that customer expectations are met and exceeded.
- Manage customer inquiries and walk-in customers.
- Coordinate any required third-party repairs with vendors.
- Assess and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Foresee problems and get ahead of them before they escalate.
- Verify and communicate service concerns to the Service Manager
**Required Knowledge**:
- 5 to 8 years’ experience in a service writer position or parts technician role.
- Previous experience in fleet maintenance, automotive or heavy duty.
- High School diploma; post-secondary education as asset.
- Valid driver’s license and clean drivers abstract.
- Experience as a parts technician, or equivalent would be considered an asset.
**Required Skills**:
- Excellent customer service skills. A positive and helpful demeanor.
- Effective verbal, listening, reading and writing communication skills.
- Strong computer skills.
- Strong organizational, prioritizing and multitasking skills.
- Ability to drive in good and poor weather conditions.
- Ability to effectively and appropriately delegate work.
- Very comfortable with technology, proficient with word, excel and industry specific software (i.e., Mitchell).
**Job Types**: Full-time, Permanent
**Salary**: $80,000.00-$110,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- 10 hour shift
- Day shift
**Experience**:
- service advisor: 3 years (required)
- Customer Service: 3 years (required)
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