Service Advisor

5 days ago

Fort St John, Canada Inland Truck & Equipment Full time

**DRIVE YOUR CAREER WITH INLAND**

Inland Truck & Equipment is an industry leader in the heavy-duty truck & sales, service and parts marketplace. As a rapidly growing company with over 1500 employees across 35 branches in North America, Inland offers exciting employment opportunities that can help you drive your future

This position is located at our sales and service dealership in Fort St. John, BC.

**THE OPPORTUNITY**

The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process. Further responsibilities include advising customers on proper vehicle care and reviewing final repairs performed.

In this role, you will be at the forefront of Inland’s commitment to provide the highest standard of service to all our customers. Service Advisors will lead _The Inland Way _of understanding needs, proactivity, and exceeding customer expectations.

Prior experience as a service advisor in automotive, truck or equipment service repair would be an advantage. And we can train you to the industry if you have a strong customer service approach.

**YOUR RESPONSIBILITIES**
- Greets walk-in customers and/or promptly answers customer phone calls
- Schedules appointments, performs check-ins, and follows up with customers through the entire service process
- Provides accurate and thorough estimates, sells other related parts and services, and ensures customer reviews approves the estimate before proceeding with work
- Remains in communication with customer throughout the entire service engagement
- Proactively contacts customers to schedule preventative maintenance and repairs
- Maintains strong working knowledge of warranty parameters for KW chassis (re: trucks) and the major component suppliers and advises customers accordingly
- Owns the customer experience and creates value through continuous communication
- Advises customers on the care of their vehicles/equipment and the value of maintaining them in accordance with manufacturers' specifications
- Handles telephone inquiries regarding appointments and work in process
- Understands, keeps abreast of, and complies with provincial/state and local regulations that affect service operations, such as hazardous waste disposal, OSHA (US), WorkSafe BC (Canada), and Occupational Health & Safety Regulations.
- Becomes familiar with and complies with the company’s Health & Safety Manual. Reports any unsafe practices to a manager.
- Keeps up-to-date with WHMIS training (Canada) and OSHA HCS training (US).
- Other duties may be assigned

**WHAT WE LOOK FOR**
- Strong interpersonal skills, team player, helpful and cheerful with sales approach
- Ability to proactively problem-solve and think logically
- Good verbal and strong written communication skills
- 3+ years related experience and/or training; or equivalent combination of education and experience
- Post-secondary diploma or trade certification helpful but not required
- Strong ability to listen to other’s and be able to interpret issues and pass on to others
- Good mechanical aptitude and great organizational skills
- Strong computer skills, able to learn new computer programs and accurate keyboarding of data
- Functions well with large volume and fast-paced work environment.
- Accountability and dependability with strong time management
- Must be able to lift a minimum of 25 kgs or 50 lbs on occasion.
- Must be able to walk around shop floor/parts department and sit/stand at service counter

**CANADA BENEFITS PACKAGE**

Our employees receive a generous benefits package including:

- Extended Medical (including Vision)
- Dental
- Prescription benefits
- RRSP with employer matching program
- Long Term and Short Term Disability
- Life Insurance and Accidental Death and Dismemberment Insurance
- Paid Time Off
- On-going training opportunities

Keywords: service, service advisor, warranty, truck warranty, heavy truck service, customer service, CSR.

  • Automotive Service Advisor

    2 months ago

    Fort St. John, Canada Fort Motors Full time

    Service Advisor **Responsibilities**: To make sure that customers are satisfied and their cars are operating properly, Automotive Service Advisors must be able to perform a wide variety of tasks. Assess Customer Needs The reason customers come to Automotive Service Advisors generally is because they are having issues or questions with their vehicles. So...

  • Service Advisor

    5 days ago

    Fort St. John, Canada Inland Truck & Equipment Full time

    **DRIVE YOUR CAREER WITH INLAND** Inland Truck & Equipment is an industry-leader in the heavy-duty truck & equipment sales, service and parts marketplace. As a rapidly growing company with over 1700 employees across 44 locations in North America, Inland offers exciting employment opportunities that can help you drive your future! This position is located at...

  • Service Advisor

    1 week ago

    Fort St. John, Canada First Truck Centre Full time

    Position: Service AdvisorPosition Type: Full timeLocation: Fort St John, BCFirst Truck is looking for a TOP SERVICE ADVISOR in the industry who excels at creating a high quality customer experience. We believe in TRAINING our employees and PROMOTING from within the organization, creating a culture that believes in fostering a better tomorrow.Compensation...

  • Administrative Officer R24

    4 weeks ago

    Fort St. John, Canada BC Public Service Full time

    Posting Title- Administrative Officer R24 - Advisor Indigenous Relations- Position Classification- Administrative Officer R24- Union- GEU- Work Options- Hybrid- Location- Fort St John, BC V1J6M7 CA - Multiple Locations, BC CA (Primary) - Prince George, BC V2N4P7 CA - Smithers, BC V0J 2N0 CA - Terrace, BC V8G 1W2 CA- Salary Range- $73,855.42 - $84,134.34-...

  • Heavy Equipment Parts

    3 weeks ago

    Fort St. John, Canada Brandt Full time

    Brandt is currently seeking a Heavy Equipment Parts & Service Advisor for our Fort St John location. The Heavy Equipment Parts & Service Advisor is responsible for promoting and selling Brandt parts and service as well as providing after sales support to existing and new customers. **Duties & Responsibilities** - Keeping customers current on new products...

  • Automotive Service Advisor

    2 days ago

    St. Catharines, Canada TRIVIERI SERVICE CENTRE Full time

    Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role will involve providing exceptional customer service, and ensuring customer...

  • Insurance Advisor

    2 weeks ago

    Fort St. John, Canada Westland Insurance Ltd. Full time

    We’re searching for a Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group is growing and has an exciting opportunity for an Insurance Advisor for our Fort St. John, BC office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a...

  • Insurance Advisor

    1 month ago

    Fort St. John, Canada ... Full time

    Tuesday, March 5, 2024 We’re searching for an Insurance Advisor . Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a newopportunity foran Insurance Advisor inFort St. John, BC. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are...

  • Insurance Advisor

    1 month ago

    Fort St. John, Canada ... Full time

    Tuesday, March 5, 2024 We’re searching for an Insurance Advisor . Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a newopportunity foran Insurance Advisor inFort St. John, BC. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are...

  • Insurance Advisor

    1 month ago

    Fort St. John, Canada ... Full time

    Tuesday, March 5, 2024 We’re searching for an Insurance Advisor . Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a newopportunity foran Insurance Advisor inFort St. John, BC. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are...

  • Insurance Advisor

    4 weeks ago

    Fort St. John, Canada ... Full time

    Tuesday, March 5, 2024 We’re searching for an Insurance Advisor . Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a newopportunity foran Insurance Advisor inFort St. John, BC. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are...

  • Insurance Advisor

    4 weeks ago

    Fort St. John, Canada ... Full time

    Tuesday, March 5, 2024 We’re searching for an Insurance Advisor . Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a newopportunity foran Insurance Advisor inFort St. John, BC. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are...

  • Senior Insurance Advisor

    4 weeks ago

    Fort St. John, Canada ... Full time

    Tuesday, March 26, 2024 We’re searching for a Senior Insurance Advisor . Are you searching for new possibilities? Westland Insurance Group is growing and has an exciting opportunity for a Senior Insurance Advisor for our Fort St. John, BC office. Do you love to talk about insurance and provide exceptional client service? If so, you will love...

  • Senior Insurance Advisor

    4 weeks ago

    Fort St. John, Canada ... Full time

    Tuesday, March 26, 2024 We’re searching for a Senior Insurance Advisor . Are you searching for new possibilities? Westland Insurance Group is growing and has an exciting opportunity for a Senior Insurance Advisor for our Fort St. John, BC office. Do you love to talk about insurance and provide exceptional client service? If so, you will love...

  • Senior Insurance Advisor

    1 month ago

    Fort St. John, Canada ... Full time

    Tuesday, March 26, 2024 We’re searching for a Senior Insurance Advisor . Are you searching for new possibilities? Westland Insurance Group is growing and has an exciting opportunity for a Senior Insurance Advisor for our Fort St. John, BC office. Do you love to talk about insurance and provide exceptional client service? If so, you will love...

  • Senior Insurance Advisor

    1 month ago

    Fort St. John, Canada ... Full time

    Tuesday, March 26, 2024 We’re searching for a Senior Insurance Advisor . Are you searching for new possibilities? Westland Insurance Group is growing and has an exciting opportunity for a Senior Insurance Advisor for our Fort St. John, BC office. Do you love to talk about insurance and provide exceptional client service? If so, you will love...

  • Senior Insurance Advisor

    1 month ago

    Fort St. John, Canada ... Full time

    Tuesday, March 26, 2024 We’re searching for a Senior Insurance Advisor . Are you searching for new possibilities? Westland Insurance Group is growing and has an exciting opportunity for a Senior Insurance Advisor for our Fort St. John, BC office. Do you love to talk about insurance and provide exceptional client service? If so, you will love...

  • Insurance Advisor

    1 week ago

    Fort St. John, Canada Western Financial Group Full time

    **We are one of Canada’s Top Employers, Join Us** Are you motivated by sales goals and incentives? Have you consistently delivered excellent customer service and exceeded in finding solutions to their needs? **Insurance Broker** As an Insurance Advisor with Western Financial Group, you will be one of the first faces our customers see when entering a...

  • Service Advisor

    3 weeks ago

    Saint John, Canada Steele Chevrolet Saint John Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Steele Chevrolet Saint John **is seeking a** Service Advisor **to join our team! As a **Service Advisor** with** Steele Chevrolet Saint John**, you will be the...

  • Service Advisor

    2 months ago

    Fort Erie, Canada Bill's Toyota Full time

    *DO NOT call or visit the dealership* Applications for this position will only be accepted though Indeed. We are Canada’s oldest Toyota Dealer. We are family owned and operated. Our priority is serving our customers with the best possible service. As our business grows, so does our team! We are looking to hire a dedicated, reliable and experienced...