Analyst IT

3 weeks ago

Montréal, Canada eTeam Inc. Full time

**Duration**:0-12 month(s)

**Description/Comment:Application Support**

**Nature and Scope**
- This role also involves On Call support for production incidents and weekend support for production changes on a rotational basis.

**Main Responsibilities**
Application Support
- Provide daily business process support to business users in securities services/custody domain
- trade settlements, corporate actions, cash processing, tax, risk management, reconciliation etc.
- Ensure Production incidents impacting BAU are identified, communicated, and resolved within the defined SLA’s. Create and share Post Incident Report (PIR) with occurrence, root cause, resolution and action items from the incident.
- Act as a liaison between Business users and IT organization (local, global, internal or external groups, service providers or entities) to provide optimal response to any production issue that may impact business functions.
- Perform level 1, 2 and 3 support for complex analysis of reported issues and evaluate alternative business solutions and workarounds to minimize the impacts.
- Conduct biweekly prioritization meetings with business stakeholders and ensure key issues impacting business are prioritized and resolved in a timely manner.
- Coordinate with vendor teams for defect reproduction, diagnosis and testing of resolution.
- Document system defects, problems and test scenarios. Participate in defect prioritization meetings with ADM and UAT teams.
- Understand database concepts and provide complex SQL extractions to users.
- Ensure excellent Communication, reporting and escalation as and when needed.

**IT Governance**
- Responsible and accountable to strictly and consistently adhere to BP2S NAR IT Governance policies and procedures - Incident management, Vendor management and change management.
- Facilitate Compliance, Audit and Operational Risk investigations and requests. Document and modify support procedures and processes as per feedback on control policies.

**Qualifications**
- Minimum Bachelor’s degree in IT domain; advanced degree considered a plus.
- Minimum 7 years of IT Application support/business analysis experience with an emphasis on trade settlements, corporate actions, cash processing (at least 2 of these)
- Strong working knowledge of SWIFT message formats and flows
- Strong working knowledge of Unix, SQL, Autosys, Quality Center, SailPoint, ServiceNow and Jira
- Prior experience creating requirements documents, test scenarios, functional specifications, process flow diagrams and procedures.
- Overall General IT knowledge is a must.
- Good written and spoken English is a must.

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