Csr - Customer Service Representative Body Shop

5 months ago


Cambridge, Canada Bennett GM Full time

Responsibilities:

- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle customer complaints and resolve issues to ensure customer satisfaction
- Process orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records and update information as needed
- Perform data entry tasks to input customer information into the system
- Utilize phone etiquette skills to effectively communicate with customers
- Analyze customer needs and recommend appropriate products or services
- Collaborate with other team members to ensure a seamless customer experience

Qualifications:

- Fluent in English, both written and verbal communication skills are essential
- Previous experience in customer service or a related field is preferred
- Strong interpersonal skills with the ability to build rapport with customers
- Excellent problem-solving skills and the ability to handle difficult situations with tact and diplomacy
- Proficient in data entry and computer skills

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or qualifications. The company reserves the right to modify or add duties as necessary.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Body Shop: 1 year (required)

Work Location: In person



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