Shift Manager, Gordon Ramsay Burger
3 weeks ago
**Position Summary**
Canada’s first Gordon Ramsay Burger is well underway at Hard Rock Casino Vancouver, and we’re on the lookout for our next **Shift Managers, Gordon Ramsay Burger. **Be a part of Chef Ramsay’s signature burger concept that marries culinary finesse with comfort food nostalgia - the perfect recipe for an immersive dining experience. We are searching for creative leaders who have a true appetite for fostering an unrivaled dining experience. These individuals must have a fiery passion for being in a fast, dynamic and fun environment. Our next **Shift Managers, Gordon Ramsay Burger **believe in leading by example and using a fun and positive approach in motivating others. You will be responsible for providing a signature standard of unrivaled experiences and exceptional hospitality to our guests. Are you ready to be part of this exclusive opportunity and leave your mark on the Canadian culinary landscape?
**Key Accountabilities
- Providing hands on leadership and development to the Gordon Ramsay Burger operation
- Directing the day-to-day activities of your Gordon Ramsay Burger colleagues
- Conducting monthly inventory counts
- Ensure proper cash handling procedures are followed
- Maximizing the revenues of our Gordon Ramsay Burger outlet while minimizing operating costs
- Managing reservations system and training Host team
- Liaising and communicating effectively with all appropriate operational departments
- Developing and cultivating Great Experiences and Memories with all stakeholders (guests, ownership and colleagues)
- Contributing to the overall company goals, initiatives and objectives
- Reconciling team member time cards
- Managing team member request time off and scheduling
- Performance management of service team
- Ensure compliance of all health and safety rules and regulations
- Conducting interviews and making hiring decisions
- Onboarding and training new team members
- Conduct meetings for service team
- Performing other duties as assigned or directed
**Education and Qualifications**
- Legendary Guest service skills with a “Make it Happen” attitude
- Understanding of yourself and others when communicating with team members and guests
- Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence and Connected to Communities
- Minimum of 2 years Food & Beverage Supervisory experience in a premium-casual restaurant or establishment
- Previous experience in opening a restaurant and working in a fast-paced premium casual restaurant an asset
- Post-secondary hospitality/hotel education or suitable combination of education and experience an asset
- Highly organized with the ability to multitask in a fast paced environment
- Proven track record of driving the profitability of Food & Beverage operations
- Computer literacy in MS Office; POS experience
- Exceptional interpersonal and communication skills
- A willingness to learn, develop and achieve new skills for personal and professional development
- Ability to obtain Food Safe Levels 1 & 2 as required; ability to obtain Serving it Right certification
- WSET Certification an asset
- Ability to abide to all compliance requirements
- The ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB)
**Work Environment Considerations**
- Regular office, restaurant and casino environment, standing or walking for long periods of time and non-traditional work hours
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