General Manager

5 months ago

Coquitlam, Canada Great Canadian Full time

**Position Summary**:
Under the general direction of the Assistant General Manager, this position is responsible for the overall management and profitability of the Food & Beverage outlet operations at the site level. Assists with the planning, directing and implementing all F&B initiatives while establishing a safe and welcoming work environment for all team members. Develops performance objectives and delivers performance evaluations for direct reports. Actively participates in the recruitment process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for a ll team members.

**Key Accountabilities**:

- Provides leadership, direction and mentoring to the F&B operation; develops performance objectives and delivers performance evaluations for direct reports
- Assists in the planning, development and implementation of F&B strategic plans as directed at the site level
- Maximizes the revenues of the F&B outlets while minimizing operating costs
- Manages labor costs; schedules and supervises team members; verifies time and attendance; assigns shift work assignments when necessary
- Assists in the promotion/marketing of the business
- Offers food and beverage expertise to internal and external customers
- Carries out inspections on a regular basis to ensure consistency, reports maintenance and supply deficiencies.
- Assists the monthly inventory count and forwards discrepancies to management.
- Takes action as directed on the guest satisfaction Comment Card Program (F&B)
- Liaises and communicates effectively with all appropriate operational departments.
- Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and vendors.
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Manages other initiatives as required.

**Education and Qualifications**:

- Post Secondary education in hospitality or suitable combination of education and experience
- Minimum 3 years F&B management experience; casino or hotel experience an asset
- Responsible liquor service certification
- Ability to exceed internal and external customer expectations through tim ely, effective and service oriented communication
- Computer literacy in MS Office; POS experience preferred; STA experience an asset.
- Ability to successfully obtain a Gaming License

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