Customer Service Administrator

6 months ago

Markham, Canada Gusta Cooking Studio Full time

**Gusta Cooking Studio **is looking for a Customer Service Administrator at our cooking school. You will help out in aspects of customer service, office administration, client management, and wholesale maintenance. This is a front-of-house role in our small business setting where conviviality is celebrated.

**Customer Service & Office Administration**
- Greet/welcome customers and students
- Handle point of sale, open and close cash register
- Handle ordering of products and merchandises, in-person, by phone, or online
- Advise on products and merchandises, redirect questions when needed
- Handle student registration/payment/scheduling
- Update upcoming class communications
- Quality check studio to match standards, prepare aprons for students
- Provide after class service, including sending of pictures, lost and found, etc.
- Processing of various documents and other office works as necessary
- Ensure adequate office supplies for student and staff use

**Client Management**
- Provide welcome form to first time students, enter data from form
- Assist in taking class pictures
- Handle after class feedback, including notifying of survey results
- Update student records on CRM software
- Keep track of waiting lists and report upon meeting requirement

**Wholesale Maintenance**
- Maintain showroom tidiness
- Product visual management
- Processing of packing lists and invoices
- Assist in packaging and shipping online order
- Assist in updating online products
- Assist in product costing and pricing
- Assist in inventory management

At an educational venue, you provide information to students courteously and help them with genuine care. In a wholesaler's mindset, you ensure customer satisfaction and efficient delivery. On administrative tasks, you demand exacting precision while constantly propelling systemic improvements.

**Required Skills**:

- Fluent English and Cantonese. Mandarin and French are assets but not a must
- Computer literacy both online and offline
- Extreme organization skills and high emotional quotient
- Sensibility to communicate tactfully and problem-solve logically
- Optimism to work with uncertainties in a constantly evolving environment
- Motivation to taking initiatives and progressive thinking -- always ask "is this what I can do next?"

**Preferred Skills**
- Prior customer service experience preferred
- Good sense of aesthetics, visual organization skills preferred
- CRM, POS, E-Commerce, Google Docs, Office, Photoshop, AI
- Curiosity to global dessert and food trends makes you happy
- Familiarity with Japanese and European cultures and languages a plus
- Degree preferred, but highly intelligent individuals are more than welcome to apply
- Not a skill, but valid driver's license

**Working Hours**
- 5 days a week, Tuesday to Saturday, 11AM to 6PM/7PM as basic framework with flexibility
- Negotiable, flexible, and fair to ensure we are all happy

Working at a small start-up can be stressful, but what's the fun without stress? If you believe food industry is sad and unjust, know that we think otherwise.

**Job Types**: Full-time, Permanent

**Salary**: From $17.00 per hour

Work Location: In person

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