Global Product Lead, Gtech Analytics, Products and
1 week ago
**Minimum qualifications**:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.
- Experience gathering, interpreting, and presenting data to identify business needs and propose solutions.
- Experience creating and delivering presentations at the executive level with stakeholders.
- Experience scoping, managing, and delivering projects.
**Preferred qualifications**:
- Experience working with both technical and business stakeholders and users.
- Experience with Machine Learning (ML) or Generative AI models.
- Knowledge of global customer service operations, support platforms, the online advertising industry, and Google Ads.
- Ability to influence others, fostering and maintaining key relationships over time.
- Ability to adapt quickly and work in a fast-changing environment.
**About the job**:
gTech’s Analytics, Products and Tools team (gAPT) leverages deep user insights and Generative AI technology to improve or automate Google's Ads customer support experiences. gAPT partners closely with gTech’s Support, Professional Services, Product Management, and Engineering teams to simplify our Ads support products and build the productivity tools ecosystem for gTech users. We are leaders of the customer experience, advocating for big-picture roadmaps, feature requests, and offering product improvements backed by data-driven insights. Our work enables gTech teams to deliver delightful support to our customers.
As a Global Product Lead, you will partner closely with gTech Ads Support Services, Product Management (PM), and Engineering to define and deliver the next generation of support experiences. You will be part of a fast-pace team that works cross-functionally to build, launch, and land new ML/AI infrastructure and improve Generative AI model performance across our support platforms.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
**Responsibilities**:
- Partner with cross-functional with gTech Ads Support Services, Product Management, Engineering, User Experience (UX), Sales, and Finance stakeholders to understand key customer and business support needs and translate these needs into requirements.
- Set the roadmap and strategy for the platform/tool, identify strategic solutions, and influence the technical roadmap.
- Manage the delivery, performance, and user satisfaction of infrastructure tool components and features.
- Articulate prioritized requirements to the Product Management team and influence their roadmap to address them.
- Ensure transparency around systems development, providing key information to communicate and educate the business on capabilities and investments.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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