Dispatcher/customer Service

3 weeks ago


Winnipeg, Canada Sailors Group Ltd Full time

**Job Overview**
We are seeking a dedicated and detail-oriented Customer Service Representative and Dispatcher to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced environment. Your expertise in freight, shipping and receiving, and data entry will be essential in ensuring customer satisfaction and operational efficiency.

**Responsibilities**
- Manage order processing, including shipping and receiving tasks, ensuring accuracy in data entry.
- Utilize transportation management systems (TMS) to track shipments and resolve issues.
- Maintain up-to-date knowledge of our products and services to effectively assist customers.
- Collaborate with internal teams to address customer concerns and improve service delivery.
- Ensure compliance with company policies and procedures while handling customer transactions.
- Demonstrate excellent phone etiquette while managing multiple calls efficiently.

**Requirements**:

- Previous experience in customer service, preferably within the freight or supply chain industry.
- Familiarity with Transplus, Axon, Xpert or similar data management systems is a plus.
- Strong skills in data entry with attention to detail.
- Knowledge of shipping and receiving processes is highly desirable.
- Experience with third-party logistics (3PL) operations is advantageous.
- Proficient in using phone systems and maintaining effective communication with customers.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Excellent problem-solving skills and a commitment to providing outstanding customer service.

**Job Types**: Full-time, Part-time, Permanent, Fixed term contract

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

**Location**:

- Winnipeg, MB (required)

Work Location: In person



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