Electronics Technician

5 days ago

Mississauga, Canada UBREAKIFIX Full time

**Are you looking for a dynamic career path with a rapidly growing company? **Since 2009, uBreakiFix has grown to over 800 stores across the U.S., Canada and Puerto Rico and we’re currently looking for new members to join our team Are you tech-savvy? Do you enjoy working with smart phones, tablets, and/or computer hardware? Come join one of the largest and most reputable electronics repair companies.

**What We Are Looking For**:

- A people-person, someone who enjoys enlightening the experience of our customers who are worried about their electronics;
- Knowledge and passion for the tech industry, or at least someone who appreciates it;
- Someone with an entrepreneurial spirit who can see the big picture and wants to contribute to a fast-paced and expanding company;
- Someone with dedication and a hardworking nature; and
- Someone with a willingness to learn the skills to repair, communicate and make a difference in someone’s day

**What Will You Do**:

- Diagnose, troubleshoot and repair devices
- Provide recommendations for problem resolution
- Explain complex technical issues to customers in a non-technical, simple to understand manner
- Provide repair and replacement estimates to customers
- Ensure that all repairs meet or exceed uBreakiFix quality standards
- Greet customers in a friendly manner and maintain a positive work environment
- Answer phone calls to the store with a professional, courteous and friendly demeanour
- Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
- Keep track of all devices and inventory while safeguarding all store stock
- Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
- Maintain the cleanliness and professional appearance of the store

**Note**:The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of - personnel so classified, and they may change at any time.

**What We Offer**:

- $16.00/hour (salary is based on repair experience)
- Annual salary increases pending positive performance reviews;
- Full training in diagnosing and repairing electronic devices
- Opportunity for internal career growth; and
- Development and coaching opportunities to build on technical skills and knowledge.

**Basic Qualifications**:

- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Proficient in Microsoft Office
- Work well in team environment
- Ability to work flexible hours, including weekends and holidays

**Preferred Qualifications**
- Experience working on phones, computers and tablets
- A+ Certification
- Apple Certified Macintosh Technician (ACMT)
- Experience repairing electronics, smartphones, PC/MACs, and game consoles
- Technical degree or certification in Electronics or Consumer Electronics
- Previous experience working at retail electronics store

**Job Types**: Full-time, Part-time

**Salary**: $15.00-$18.00 per hour

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Cell Phone Repair: 1 year (preferred)
- Computer Repair: 1 year (preferred)
- Customer Service: 1 year (preferred)

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