Chat Service Representative

1 month ago


Mississauga, Canada Cutting Bros. Inc. Full time

Our ideal Chat Representative is a well-rounded individual with outstanding communication skills and a passion for excellence in customer service. Being comfortable within a fast-paced and growing environment such as ours is key, as is attention to detail and a sense of urgency. This role is mainly computer-based, managing multiple Live Chats (coming through our website) with the utmost of care and professionalism. This will entail answering any questions our site visitors may have and providing relevant information in accordance with approved scripts. The main objective is to connect our site visitors to our practice-based PLs who will then work on booking them for an in-person consultation.

**Responsibilities include but not limited to**:

- Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations
- Managing multiple chat-based conversations in real time while providing timely responses
- Following our lead journey process as applicable
- Focusing on quantity: responding effectively to 100% of live chats
- Focusing on quality: having meaningful conversations with prospective patients, answering their questions and
- Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals
- Assisting with PL efforts for other practice locations as needed
- Providing accurate information to including starting prices or other approved information
- Qualifying leads
- Assisting in any sales-related administrative tasks as needed or as assigned
- Other ad hoc projects and tasks as assigned

**Preferable Skills and Qualifications**:

- Must be available for training from 9am-5pm local time
- At least 1 year of sales experience, preferably in inside sales and/or remote positions
- Experience using a CRM tool, preferably Intercom or Salesforce
- Typing speed of 60+ words per minute
- Ability to manage multiple live chat conversations at any given time while providing outstanding customer service to include quick, accurate and timely responses
- Proficiency in Microsoft Office and Google Suite
- Excellent verbal and written communication
- Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations
- Strong organizational and multitasking skills
- Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude.
- Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies.

**Job Types**: Full-time, Part-time

**Salary**: $22.50-$23.50 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person



  • Mississauga, Canada WATERDOWN AUTO PARTS Full time

    **Waterdown Auto Parts **is a reputable and customer-centric provider of automotive parts and accessories. With a strong online presence, we are committed to delivering exceptional customer experiences through our e-commerce platform. We are seeking a dedicated E-Commerce Chat Representative to join our team and assist our customers in making informed...


  • Mississauga, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...


  • Mississauga, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...


  • Mississauga, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...

  • Live Chat Support

    5 days ago


    Mississauga, Canada 1583888 Alberta Ltd oa Wingshot Guiding Service Ltd. Full time

    Overview: We are looking for Webchat representatives. Our client is everyone who will need assistanace to make life easier and need help for better understanding our products. What is required: Must be 18+ years old Great spelling & grammar with accurate typing Be available to work between the hours of: Monday thru Friday 9am-5pm Schedules will be based...


  • Mississauga, Canada Universal Aluminum Full time

    **Requirements**: - Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns - Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate - Crete relationships with new customers to better understand and achieve their needs - Respond to the customer questions,...


  • Mississauga, Canada OK Tire Stores Inc. Full time

    **Full-Time Customer Service Representative - OK Tire Corporate Distribution Centre** **Location: Mississauga, ON** OK Tire Stores Inc. has been part of the Canadian landscape since 1953 and has grown to over 300+ locations in Canada. Each OK Tire store is independently owned and operated and relies on the skills & experience of our Customer Service Team...

  • Summer Student

    2 days ago


    Mississauga, Canada Nisa Foundation Full time

    **Project Coordinator - Summer Job** Job Title - Project Coordinator - Web chat Research - Job Status - 16-week Summer Contract (Full-time 40hrs/week) - The Project Coordinator is responsible for auditing and evaluating a variety of programs at Nisa Foundation. The Program Coordinator will work closely with program staff, volunteers, and stakeholders to...


  • Mississauga, Canada Elite Auto Centre Full time

    **About the position** - The role in a high-growth scale-up is dynamic and each day brings new challenges. Your main responsibilities will include:_ - Full-time position with permanent employment - Working during business hours from Monday to Friday - Delivering exceptional customer experience through inbound calls, live chat, and tickets - Providing...


  • Mississauga, Canada Vestine HR Solutions Full time

    We are looking for a dedicated Customer Service Representative to join our dynamic team. As our entry-level Customer Service Representatives, you will provide world-class service to our customers, ensuring their inquiries and issues are resolved swiftly and effectively. Your ability to listen, empathize, and take decisive action will be crucial in enhancing...


  • Mississauga, Canada Service Door Industries Full time

    **Parts/Service Counter Customer Service Representative (CSR)** **Hours: 8:00 am to 4:30 pm Monday to Friday** **Location: Mississauga** SDI is a progressive industrial overhead door manufacturer looking for a Customer Service Representative for our Parts/Service Counter. In this position, you will be the primary contact for customers as they place parts...


  • Mississauga, Canada Edge Marketing & Research Full time

    We are looking for an ambitious and responsible individual to work in an office environment as part of our team providing customers with top quality account management. We will provide training. Edge Marketing & Research is a customer contact management centre located in Mississauga. We provide inbound telephone agent services, outbound telephone agent...


  • Mississauga, Canada R. Fiedler Meats Prod Ltd Full time

    Surge is a national leader with over 50 years of experience providing quality staffing and innovative workforce solutions. We take priority in building personal, long-term partnerships with our clients, and ensuring that each placement is the right fit. We are unlike other staffing agencies in that we take the time to get to know your company and its goals....


  • Mississauga, Canada Edge Marketing & Research Full time

    We are looking for an ambitious and responsible individual to work in an office environment as part of our team providing customers with top quality account management. We will provide training. Edge Marketing & Research is a customer contact management centre located in Mississauga. We provide inbound and outbound telephone agent services, social media...


  • Mississauga, Canada SureThik Hair Products Full time

    _**Customer Support Representative**_ Growing Hair Products E-Commerce company looking for someone to join our customer service team at SureThik! - **The key responsibilities and how you will make an impact**:_ - Proactively address and respond to customer questions and concerns professionally and accurately. - Collaborate effectively with customer service,...


  • Mississauga, Canada IS2 Staffing Services Full time

    IS2 Workforce Solutions is currently hiring for a Permanent Bilingual Customer Service Representative to join our client in Mississauga. This position requires you to speak in Spanish and this position is not remote!Apply today!Main Purpose of the Job:Provide exceptional customer service through live chat, emails, phone calls, as well as help pick-up...


  • Mississauga, Canada David's Bridal Full time

    Join a company that dominates the products in their category - 1 out of 3 being sold by them, is the undisputed market leader in their industry, by a wide margin, and takes care of their customers with one of the highest customer service scores in retail! At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find...


  • Mississauga, Canada Omland Hospitality Products Ltd Full time

    Job Summary: Join our dynamic team as an Inside Sales Representative at [Your Company Name], a thriving small business committed to delivering exceptional [product/service] solutions. As an Inside Sales Representative, you will be crucial in driving revenue growth by proactively reaching out to potential clients, understanding their needs, and guiding them...


  • Mississauga, Canada Omland Hospitality Products Ltd Full time

    Job Summary: Join our dynamic team as an Inside Sales Representative at [Your Company Name], a thriving small business committed to delivering exceptional [product/service] solutions. As an Inside Sales Representative, you will be crucial in driving revenue growth by proactively reaching out to potential clients, understanding their needs, and guiding them...


  • Mississauga, Canada David's Bridal Full time

    Great Pay, Hours, & Discount! Did you know January through April is OUR busiest time of the year? Enjoy celebrating your November and December holidays - then join our team in January! Let the bridal holiday magic begin, with competitive pay and a great discount! We have Seasonal and Permanent opportunities for you to consider. What could be better than...