Busser/host Staff at Quayle’s Brewery

Careers

Join our dynamic team at Quayle’s Brewery, where we’re not just brewing beer—we’re crafting memorable experiences in Oro-Medonte’s scenic landscape. We’re seeking skilled, upbeat individuals passionate about craft beer and customer service to enhance our brewery’s vibrant atmosphere. Enjoy the benefits of cross-training, a supportive team, a lucrative tip pool and consistent hours in a workplace that prides itself on community and a farm-to-fresh philosophy.

**Location: Quayle’s Brewery, 4567 12 Line N, Oro-Medonte, ON L0K 1E0**

Quayle’s Brewery is a farm brewery nestled on 87 acres in the picturesque rolling hills of Oro-Medonte. As an independently owned and operated establishment, we offer a unique destination experience for guests who value community, a farm-to-fresh approach, and a desire for knowledge. Our team is customer-focused and thrives on collaboration. With two floors of indoor seating, a spacious outdoor patio, and a charming beer garden, our brewery provides a welcoming atmosphere for all. All our beer is brewed on-site, utilizing key ingredients sourced from our property. Our on-site kitchen features a seasonal menu showcasing local ingredients, including produce from our garden, and is equipped to handle small catering and group functions. We also cater to special events such as weddings, parties, and corporate gatherings, in addition to hosting outdoor artisan markets, cycling events, and themed gatherings tailored to our diverse range of guests, from pet lovers to cyclists, with live music offered daily.

**Purpose and Objective**

As a Busser/Host team member, your mission is to deliver exceptional, consistent guest experiences to ensure our guests have a phenomenal experience. The Busser/Host team member will follow Quayle’s Brewery standards to ensure that guests are welcomed, given proper instructions and attended to as needed

The Busser/Host Team Member is responsible for ensuring that guests receive an exceptional level of service by assisting guests throughout their visit.

Your top priority will be to ensure that the Quayle’s Brewer standards for greeting customers and keeping restaurant tables and surrounding areas clean and presentable to dining room guests are met and that you support FOH and BOH staff as needed

**Major/Specific Responsibilities**
- Between seating’s, promptly clean table tops, chairs and area; Check floor and clean as required.
- Communicate with host on tables avaiable
- Maintain cleanliness and sanitation of the front of house including all tables, chairs, floors, washrooms & windows.
- Re-stock condiments, cups, utensils, and condiments, and maintain adequate supplies.
- Perform other related duties, tasks and responsibilities as required from time to time.
- Wash and dry hands frequently.
- Follow sanitary practices for food handling, general cleanliness, and maintenance of kitchen and/or dining areas.
- Follow safety guidelines as outlined in Quayle’s Brewery policy and proecedure guidelines for safe usage of equipment and general safe work practices.

**Working Relationships/Contacts**

You will work closely with the FOH Manager, Ownership and Kitchen staff.

**Qualifications/Requirements**
- Demonstrated ability to understand and effectively implement written and verbal instructions.
- Strong team orientation and ability to work with a variety of departments to accomplish assigned tasks.
- Welcome guests, assist with seating and offer knowledgeable insights on our beverage offerings.
- Give clear instructions on how to order and where to find things like the washrooms.
- Ability to work well independently.
- Ability to work well in a high-stress, fast-paced environment.
- Strong skills for providing guest service with a keen ability to connect easily with customers.
- Scheduling flexibility to meet operational needs. Hours may be extended or irregular to include nights, weekends, and holidays.

**Skills/Knowledge/Attributes**

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

**Grooming** - All employees must maintain a neat, clean, and well-groomed appearance per employer standards.

**Customer-Service** - Excellent customer service skills

**Attitude -** positive attitude and willingness to do whatever is needed of you. Ability to anticipate and assist where needed.

**Communication** - Excellent communication and social skills, 100% fluency in English with high standards of hygiene and grooming.

**Safety Focus** - Demonstrates safe work practices and looks for ways to minimize workplace injuries.

**Decision making** - Able to prioritize, making prompt, fair and reasonable decisions.

**Problem-solving** - Adept at juggling multiple needs, calmly, respectfully, creatively, and successfully resolve problems, as required.

**Emotional maturity** - Interacts with others in a respectful manner, with demonst