Computer Technician
2 months ago
As a Computer (and other electronics) Technician, you will be a vital member of our IT support team, responsible for providing technical assistance and troubleshooting for home and business computer systems and basic networks to our wide variety of customers. With core skills in empathy and human interaction, technical knowledge and software troubleshooting is important, but comes second. Our customers come to us seeking a solution to their issues, and they expect a pleasant experience without un-necessary technical jargon or being made to feel stupid or silly for needing assistance.
Our goal is to provide a 5-star review worthy experience to our customers with every interaction, and you have the attitude and confidence to make this happen.
Join our team and contribute to maintaining the sanity and satisfaction of our customers.
While most hours will be spent in store servicing computers, phones, tablets, and other electronics, we provide 1-on-1 education support in store, as well as Remote and On-Site Support for home and local small businesses.
**Qualifications**
- Technical support experience
- Proficiency in computer networking and IT support
- Strong background in desktop support and software troubleshooting
- Knowledge of computer hardware and operating systems
- Excellent communication skills for interacting with users
- Familiarity with Windows, and MacOS
- Experience with providing exceptional customer service
- A reliable vehicle
Pay: $17.00-$20.00 per hour
Expected hours: 76 per week
Additional pay:
- Commission pay
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Day shift
Application question(s):
- Do you have a reliable vehicle available for your daily use?
**Experience**:
- MacOS: 1 year (required)
- Windows OS: 1 year (required)
- IT support: 1 year (preferred)
- Software troubleshooting: 1 year (preferred)
Work Location: In person
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