Mediator and Dispute Resolution Officer

4 weeks ago

Ottawa, Canada Administrative Tribunals Support Service of Canada Full time

Administrative Tribunals Support Service of Canada - Secretariat to the Federal Public Sector Labour Relations and Employment Board
Ottawa (Ontario)

$86,902 to $123,838 (Under review)
**Closing date: 8 August 2023 - 23:59, Pacific Time**

**Who can apply**: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

**Work environment**:
Do you like working in a fast-paced, results-oriented environment that values service excellence? Are you looking for a chance to make your mark in a small organization that plays a big role in providing justice to Canadians? If so, then consider a career at the Administrative Tribunals Support Service of Canada (ATSSC).

You’ll be able to benefit and learn from being closer to management and having the opportunity to be exposed to a variety of files. We’re also committed to supporting a healthy life-work balance and to creating an inclusive and respectful work environment.

The ATSSC is committed to making real change in our workplace and our society. A change that is consistent with the social expectations to do better, to treat people fairly and with respect and to make a difference. We strive to be an equitable, diverse and inclusive workplace where all employees have a voice and opportunities to contribute to an equitable and inclusive access to justice for all Canadians. We embrace different perspectives, backgrounds and experiences, in hope that it will strengthen collaboration and quality of the services we provide.

You could also benefit from hybrid and flexible forms of work, which may include a combination of on-site work and telework and compressed work schedules (dependent on the position and operational needs).

Bonus point, we have our own internal compensation and benefits Advisors and a dedicated information technology team. What are you waiting for?

**Intent of the process**:
The intent of this advertisement is to staff two (2) positions on an indeterminate basis.

**Positions to be filled**: 2

**Information you must provide**:
Your résumé.

EDUCATION
ED1: Graduation with a degree from a recognized post-secondary institution or an acceptable level of education and experience related to the different position of mediator and dispute resolution officer or specialist.

Degree equivalency

EXPERIENCE
EX1: A minimum of 5 years of experience in the field of labour relations or staffing, including the mediation, negotiation, or the investigation of various types of complaints or disputes.

EX2: Experience in negotiating settlements between opposing parties through direct negotiation or mediation.

EX3: Experience in writing reports to management.

**The following will be applied / assessed at a later date (essential for the job)**:
Bilingual - Imperative (CBC/CBC)

Information on language requirements

KNOWLEDGE
K1: Knowledge of the Federal Public Sector Labour Relations and Employment Board (FPSLREB) framework including applicable legislation.

K2: Knowledge of the structure of the federal government and of bargaining agents.

ABILITIES
A1: Ability to work under pressure.
A2: Ability to work independently.
A3: Ability to guide parties in the assessment of alternative settlement options.
A4: Ability to communicate effectively orally.
A5: Ability to communicate effectively in writing.
A6: Ability to develop and maintain harmonious relationships with union or employer stakeholders.
A7: Ability to conduct mediation processes.

COMPETENCIES
C1: Adaptability
C2: Critical Judgement
C3: Assertiveness
C4: Effective interpersonal skills
C5: Reliability
C6: Client service orientation

**The following may be applied / assessed at a later date (may be needed for the job)**:
ASSET QUALIFICATIONS
The following criteria may be applied at the screening stage or at a later date.

AED1: Certificate(s) for a minimum of 75 hours of training in Alternative Dispute Resolution (ADR) processes including mediation.

AEX1: Experience in working for a Bargaining Agent.
AEX2: Experience as a key player in collective bargaining.
AEX3: Experience in the delivery of training programs.

ORGANIZATIONAL NEEDS
Employment Equity may be used to address demonstrated under-representation of designated groups (Women, Visible Minorities, Persons with disabilities and Aboriginal peoples).

OPERATIONAL REQUIREMENTS
Must be available to work extended hours on short notice.

Willingness and availability to travel often, including by air.

**Conditions of employment**:
Reliability Status security clearance

**Other information**:
The Public Service of Canada is committed to building a

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