Housing Liaison

4 weeks ago

Calgary, Canada HomeSpace Full time

**About Us**:
HomeSpace Society is a leading organization dedicated to providing affordable housing solutions to low-income individuals and families within our community. Our mission is to create safe and sustainable housing opportunities while fostering a sense of belonging and community. We are seeking a dedicated and organized Housing Liaison to join our team and help us achieve our mission.

**The Position**:
Reporting to the Manager, Tenant Relations, the Housing Liaison is accountable for managing the day-to-day activities with residents within their assigned HomeSpace portfolio and the building of strong relationships with both residents and agency partners. HomeSpace’s current portfolio consists of over 33 owned properties containing 888 units placed in locations throughout Calgary.

The Housing Liaison is a vital member of the Property Management Team and balances the unique needs of residents while establishing strong working relations with our partnering agencies. The Liaison provides continual education to residents of lease obligations and achieves those resident successes though consistency, recognition, dignity and respect.

**Key Responsibilities**:
Working with other members of the Property Management team and various stakeholders, the Housing Liaison is responsible for:
**Customer Service and Relationship Management**:

- Professionally and courteously respond to all resident inquiries, feedback, complaints or concerns in a timely manner. Ensure a high level of resident relations is maintained through respectful contact when conducting unit inspections and appointments.
- Professionally and courteously maintain ongoing communications with agency partners with regards to resident relations and reply to agency partner concerns. Participate in resident meetings focused on education around unit care and upkeep, the Residential Tenancy Act, house rules, Property Management policies, and engage residents to foster the property as their home.

**Administration, Reporting, and Resident Support**:

- **Move-Ins**:Showing vacant units to potential residents, lease signings, and reviewing all resident policies and welcome package with residents.
- **Lease Renewals**: complete unit inspections and provide monthly reports of unit conditions, lease renewals, and initiate notices when required.
- **Rental and Arrears Collections, Reporting**: assist on the collection of overdue rental payments, coordinate approved payment plan arrangements, notify manager of non-compliance of default notices and failing to make alternate arrangements.
- **Resident Notices and Resident Correspondence**:

- **Move-Outs and Transfers: c**onduct unit inspections upon receipt of proper vacate notice or a transfer request, schedule and conduct move-out inspection.

**Skills and Qualifications**
- 5+ years’ experience working in progressively responsible positions in a non-profit housing environment is an asset.
- Property Management and Leasing experience, an asset.
- Direct experience working with vulnerable populations, an asset.
- Must work cooperatively with others in a strong team environment; demonstrate flexibility in organizing and undertaking work to effectively complete jobs in a timely manner.
- Show a high degree of initiative, discernment and resourcefulness.
- Exhibit excellent communication and relationship building skills.
- Must be able to approach difficult situations with respect and dignity
- Demonstrate thoughtfulness and intelligence in decision making.
- Knowledge of the Alberta Residential Tenancies Act and basic understanding of mental health.
- Solid working knowledge of MS Outlook, Excel and Word. Familiarity with Yardi an asset.
- Demonstrated ability to work independently and collaboratively with team members.
- Demonstrate maturity, judgment, and confidence.

**Must have a valid driver’s license and reliable vehicle.**

**Position Closing Date**: November 17, 2023

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