Accounts Receivable Specialist

2 weeks ago

Vancouver, Canada Patterson Full time

**Patterson isn't just a place to work, it's a partner that cares about your success.**

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

The Vancouver branch is looking for an Accounts Receivable Specialist to join their amazing team. You will be responsible for timely collection of branch accounts receivable including analyzing delinquent account balances and determining the appropriate plan of action to successfully resolve customer delinquency. Responsibility also includes the research and analytical support of branch customer statements when needed. Role will require frequent communication with customers both written and verbal. The Accounts Receivable Specialist will report directly to the Operations Manager and will also work closely with Branch personnel including Branch Managers, Customer Service Representatives, Sales Representatives and Equipment Coordinators. Success will depend on having a “customer first” attitude and a willingness to learn new functions and positively contribute to team performance.

**Major Duties**:

- Shift availability from 830am-5pm, Monday through Friday required.
- Daily collection phone calls, written collection communication and maintaining detailed records of all collection activity.
- Provide customer and branch analytical support researching and reconciling customer requests in a timely and efficient manner.
- Collaborate with CashApps to identify and resolve statement discrepancies.
- Effectively manage the collection of delinquent accounts while maintaining a positive customer service culture.
- Collaborate with branch personnel including Branch Managers, Sales Representatives, Customer Service Representatives & Equipment Coordinators.
- Establish rapport with branches and other Patterson teams, build effective relationships, and share wins and successes.
- Engage in and suggest continuous process improvement ideas.
- Ensure that all activities are performed in the most efficient and effective manner possible.
- Provide customer and branch analytical support for Operations Manager and Branch Manager.
- Performs other duties as assigned.

**Job qualifications**:

- High school diploma or equivalent required.
- Excellent communication skills, both written and verbal in English.
- Possesses strong interpersonal and communication skills.
- Positively contribute to the Accounts Receivable and Shared Services team environment
- Has exceptional organizational, problem solving, and multi-tasking skills and shows a great attention to detail.
- Strong customer orientation
- Demonstrates a commitment to Patterson’s values and professionalism through appropriate conduct at all times.
- Strong Microsoft Office skills (Excel, Outlook, Word)
- SAP experience is an asset.
- Strong phone skills.

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