Temporary Supervisor, Meter Data Management

3 weeks ago

Brampton, Canada Alectra Utilities Full time

**The Opportunity**

Job Posting Number:
**2024-014**

Position:
**Supervisor, Meter Data Management**
- *Temporary contract for 9 months*_

**Location**:
**Brampton (Kennedy Rd) **(Hybrid: Remote/In-office)**

Reports to:
**Manager, AMIO
Business Unit:
**Customer Experience**
Division:
**Network Metering**

Hours per Week:
**35**

Rate of Pay:
Number of Openings:
**1**

Union:
**No**

Open:
**January 22, 2024**

Close:
**January 26, 2024**
- Alectra is committed to putting our people first in providing a positive employee experience and a safe work environment. Our Hybrid Workplace policy allows for an effective balance for employees with the opportunity to work in a hybrid environment; a combination of Remote / In-office work based on operational requirements._

**Position Purpose**:
**Key Responsibilities/Accountabilities**:

- Build a health and safety culture within the Meter Data Management team, following all Alectra Health and Safety policies and procedures
- Ensuring compliance and revising departmental procedures as required and communicating changes to employees
- Planning, assigning and supervising daily activities of the operational unit
- Coaching employees and managing performance to build a high-functioning and engaged team Establish streamlined processes, assessing opportunities for continuous improvements, automation, and harmonization
- Identify, develop, implement, and provide reporting on an established cadence to provide transparency of Metering work programs, outputs, and service levels
- Provide input to departmental budgeting, resourcing plans, and business plans
- Develop fair work distribution methods, ensuring accurate, timely, and high-quality outputs
- Lead and/or participate in department and corporate projects and key initiatives
- Manage escalated external and internal customer inquiries, and coordinate with internal and external customers to resolve issues
- Works in collaboration with Metering management and Corporate Finance to support the development and administration of budget and forecasting processes as per required timelines.
- Works with corporate Procurement to complete procurement process related to metering products and services.
- Supports team in providing data for metering SLAs and KPIs
- Supports SLA compliance, corrective action plans, modify existing SLAs, and create new SLAs as required.
- Planning and ensuring meter reading activities are delivered on time, with a high degree of accuracy
- Researching software errors and correcting issues
- Coordination of metering dataflows, ensuring validated, estimated and edited data is available for accurate and timely billing and settlements. Coordination of new dataflows as required.
- Provide input in new meter configuration workshops to ensure meter outputs meet the need of Alectra systems
- Provide expertise as Alectra develops next generation metering solutions
- Leads or supports team members leading meter system software upgrades
- Responsible for meter data discrepancy resolution including system reporting, response to deficiencies notifications and testing of upgrades
- Performing other duties as assigned

**Skills & Qualifications**:
**Education & Specialized Knowledge**:

- Post-secondary education with a bachelor’s degree in Engineering, Computer Science or Business preferred
- Knowledge of OHSA, other related safety regulations, and labour regulations
- Knowledge of regulatory and government requirements: Measurement Canada Act and Regulations, and OEB regulations, PIPEDA, Affiliate Relations Code
- Knowledge of metering concepts and supporting technologies, and industry practices an asset
- Knowledge of Financial tracking, budgeting, and reporting is an asset
- Knowledge of procurement management processes and reporting is an asset
- Skilled in gathering detailed business requirements

**Experience**
- Minimum 3 years of experience in a leadership role.
- Experience in project management and Advanced Metering Infrastructure systems is an assets

**Skills/Abilities/Competencies**
- Strong leadership ability with the commitment to inspire a workforce to exceed goals and expectations.
- Organized with a proven ability to set priorities, multi-task and work efficiently under pressure.
- Demonstrate excellent judgment, problem solving, and decision-making skills.
- Enhanced conflict resolution skills and the ability to handle difficult situations.
- Excellent written and oral communications skills.
- Strong Project Management skills
- Strong Business Analyst skills
- Ability to multi-task in a fast paced environment.
- Strong interpersonal skills and detail oriented.
- Demonstrated ability to learn and adapt to new technologies.
- Proficient with Customer Information Systems (multi-service
- electric and water).
- Strong labor relations’ skills. Demonstrated experience in a unionized environment is an asset.
- Experience in a multi-service utility environment an asset.

**How to Apply**

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