Customer Service Assistant

3 weeks ago


Burnaby, Canada Swenam Corporation Full time

Education: College/CEGEP
- Experience: 1 year to less than 2 years
**Tasks**:

- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Act as spokesperson for an organization
- Gather, research and prepare communications material
- Explain procedures, risks and benefits to clients
**Security and safety**:

- Criminal record check
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Repetitive tasks
- Tight deadlines
- Work under pressure
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Flexibility
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
**Health benefits**:

- Health care plan
- Work Term: Temporary
- Work Language: Bilingual
- Hours: 30 hours per week



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