Corporate Trainer
4 days ago
Pocketpills is Canada’s online pharmacy. We are revolutionizing the pharmacy experience by combining personalized care with innovative proprietary technology. We are a team of pharmacists, engineers, designers and data scientists transforming a $42 billion industry. Through our easy-to-use app and website, members can fill prescriptions, order refills and consults with pharmacists—wherever and whenever they need. With a presence in every province and territory, we are committed to making medication more accessible and affordable for all Canadians. Pocketpills is one of Canada’s fastest-growing healthtech companies, with over 200 team members and counting We are a proudly people-first company with a 4.9 Glassdoor rating and 4.7 stars from our members on Google.
*This opportunity is for our office located in Surrey, British Columbia*
As a Trainer, you will be responsible for designing and delivering training material for new hires. You will use your excellent communication and interpersonal skills to onboard our new hires on the relevant processes to their job function, and ensure they understand the operations of our local CRM tool (Care platform).
Core Responsibilities:
- Design and deliver educational materials for process/tech updates and help cascade the information to necessary teams across the organization.
- Gather analyze information to design, develop, and deliver new training programs that are efficient and effective, while having a positive impact on the organization.
- Present course material to employees through a traditional classroom approach, one-on-one coaching, as well as other methods, while using PCs, instructional videos, overheads, written materials, and other forms of presentation.
- Must always keep the mission of quality as a first priority, while ensuring that appropriate legislative rules and regulations are followed.
- Monitor training systems and advise team leads on system performance.
- Must be able to emphasize the importance of adhering to and/or surpassing customer expectations in the fulfillment of work projects.
- Promote and advocate the concepts of peak performance and self-improvement across the organization.
- Generate positive attitudes and high morale in employees by nurturing a culture of cooperation and enthusiasm.
Required Qualifications
- University degree in Bachelor of Business, Human Resources, Communications, or adult education.
- Must be well versed in training procedures that enhance the retention of the trainees.
- Minimum of two years of direct work experience as a corporate trainer.
- Direct experience assessing training needs, creating training materials to fulfill needs, and delivering training.
- Excellent at creating high quality presentations using a variety of technologies (e.g. WebEx, Microsoft PowerPoint, LCD projectors, etc.).
- Advanced written and verbal communication skills, with the ability to communicate with individuals at all levels of learning.
- Excellent listening, observing, and questioning skills.
- Strong attention to detail.
- Strong problem solving and analytical skills.
- Highly motivated and self-directed, excellent multitasker, and able to work with mínimal supervision.
Preferred Qualifications
- Master’s degree
- Bilingual - English and French
- Knowledge of motivational, perceptual, and emotional forces and how they affect the learning process.
- Knowledge of Google Suite programs (sheets, docs, drive, forms).
**Benefits**:
- Access to virtual doctors 24/7.
- Dental care.
- Disability insurance.
- Extended health care.
- Vision care.
- Life insurance.
- Paid time off.
- Flexible schedule.
- Casual Dress code.
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