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Product Support Jedi

5 months ago

St Catharines, Canada Sprout Studio Full time

We are a SaaS software company based in the Niagara region. We help thousands of photographers around the world run better businesses. We are a small team of 10 but work hard to make a difference in our customers' lives and businesses. We're looking to hire you as a Product Support Jedi and expand our customer-facing support team. You will help customers with technical problems and often interface with our development team to fix issues.

**You are**
- Friendly, understanding and helpful
- Efficient and value getting right to the point
- Able to work with mínimal supervision
- Thorough in your problem solving
- Rational, with a technical way of thinking
- Clear and concise in your written communication
- Passionate about using proper spelling and grammar (but you also love a good gif)
- Someone who gathers a great deal of knowledge before engaging in a dialogue on a topic

**Your daily job tasks will include**:

- Answering incoming support-related phone calls.
- Leading scheduled 1-on-1 calls with customers.
- Engagement with our community on social media.
- Documenting technical bugs and requested improvements.
- Writing help docs and recording videos.

At Sprout, we are committed to fostering an inclusive, accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects our customers' diversity and the communities in which we live and serve.

**Salary**: From $40,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Although we work from home, getting together regularly is an important part of our company culture. Are you willing and able to join us for monthly (at least), in person get togethers and meetings in Niagara, ON?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (required)

Work Location: In person