Operations Manager

20 hours ago

Toronto, Canada Definity Financial Corporation Full time

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
- We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Reporting to the Director, Operations, you will provide leadership level support to Commercial Operations initiatives encompassing project SME involvement for financial reporting and insights, analytical analysis and support aligned to strategic objectives. Demonstrates continuous improvement focus to identify, enable and lead financial reporting and analysis to ensure that both short/long-term objectives are not at risk. Further, the person in this role is responsible for providing key internal stakeholders with value-added, business performance insights and financial analysis to assist in their decision-making process for managing the day-to-day and long-term business across all lines of business

**What can you expect in this role?**
- Reviewing of monthly/quarterly actuals to plan/forecast and operational data. Identifying the key business performance drivers, reasons for any variances and presenting conclusions
- Support preparation of monthly/quarterly business review material for executive leadership team
- Supporting annual Operational Plan for and quarterly forecast for Commercial Insurance and preparing related analysis and reporting
- Lead team of analysts to support day-to-day regular reporting, enhancing reporting, prepare insights, and automate workflow.
- Strong analytical and problem-solving skills with the ability to interpret complex data and translate business needs into actionable insights
- Proficiency in data visualization tools (e.g., Tableau), with a strong working knowledge and understanding of SQL
- Consulting with the business stakeholders and cross divisional leaders to provide specialized operational analytics and insights to help support decisions from senior management team
- Leverages reporting functionality to monitor team performance and overall achievement of Service Level Agreements. Ensure barriers to success are readily identified and solutioned, in coordination with the Intake Lead.
- Provides financial and data analysis in support of Commercial priorities with a primary focus on analytics and data mining to support analysis and informed action
- Identify and champion improvements in data structure and automated reporting to align to current Commercial Lines pricing strategies and KPI segmentation
- Supports development and implementation of approach to continuous improvement. Provides feedback to functional areas.
- Activities may include process optimization, workflow optimization, knowledge management practices, job aids and collaboration with PPU teams.
- Represent technology changes to improve workflow and segmented prioritization that are aligned to profitability requirements.
- Participates in c ommercial i nitiatives covering but not limited to workflow, financial performance and segment level trending to define requirements and provide data led insights for analysis and action.
- Supports weekly, monthly, quarterly reporting requirements with timely, actionable data following logical exploration on emerging trends where applicable

**What do you bring to this role?**
- University degree in Accounting, Business, Finance or related program
- Knowledge and actuary or underwriting business experience with P&C insurance would be an asset
- Ability to lead and manage a team in a busy and changing environment while fostering positive performance and engagement.
- Models’ leadership skills with the ability to coach, develop, motivate and retain staff.
- 6+ years of relevant, full-time experience financial management reporting and business performance analysis
- Advanced MS Excel and PowerPoint knowledge is required. VBA skills would be an asset
- Strong analytical thinking and planning skills
- Strong ability to influence and effectively negotiate with stakeholders
- Self-motivated and consistently demonstrates an ability to take initiative on any issue

Salary range: $84,000 - $154,700

**What’s in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC cou

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