Assistant Housekeeper

3 weeks ago

Victoria, Canada Hotel Fairmont Empress Full time

Company Description

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.

This Forbes Recommended, Four-Star property offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.

**Job Description**:
**What is in it for you**:
Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Empress
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Opportunity to develop your talent and grow within your property and across the world
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
Full rate pay of $24.21 to 27.67

**What you will be doing**:
Acts as the key contact for the Room Attendants, ensuring information is communicated, procedures are in place, standards are met and challenges are resolved
Inspects VIP arrivals and stayovers, All Accor Members arrivals and follows up on special VIP and FPC requests
Performs routine inspections on Room Attendants, relating to corporate room standards and provides assistance or support to make necessary corrections
Handles general inquiries by Room Attendants regarding guest requests and may provide information concerning daily operation of overall housekeeping department.
Assist the Senior housekeeper with daily duties to ensure efficiency and effectiveness of the housekeeping operation
Ensures Fairmont standards are met and exceeded
Other duties as assigned

**Qualifications**:
**Your experience and skills include**:
Fluency in English (verbal & written) essential
High school diploma preferred, or equivalent
Housekeeping environment
Proven training skills
Experience with hotel Property Management System, Micros-Fidelio desirable
Proven ability to help motivate change
Must be proactive with a meticulous eye for detail
Strong organizational, supervisory and communication skills
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guest

Additional Information

**Physical Aspects of Position (include but are not limited to)**: Frequent standing and walking, Frequent bending and kneeling, Frequent carrying and lifting

**Your team and working environment**: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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