Customer Service Representative

2 weeks ago


Penticton, British Columbia, Canada TD Bank Full time

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the TD Canada Trust branch in Penticton, British Columbia.

Compensation:

The estimated salary for this role is $21.48-$28.59 CAD per hour, with opportunities for growth and development within the company.

At TD Bank, we offer a dynamic work environment where you will have the opportunity to engage with customers, provide advice on banking solutions, and build strong relationships with colleagues.

About the Role:
  • You will be responsible for providing excellent customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • You will work closely with the front-line staff to support scheduled cash and non-cash transactions, and ensure that all business processes are completed accurately and efficiently.
  • You will also participate in the development of new ideas and initiatives to improve the customer experience and achieve operational excellence.

This is an exciting opportunity to join a leading financial institution and develop your skills in a fast-paced and dynamic environment.

Requirements:
  • A High School diploma and/or 1+ years of relevant experience in customer service or banking.
  • Investment Funds Canada (IFC) certification or equivalent – post-appointment within 6 months.
  • Post-Secondary or Undergraduate degree (in a related field) is preferred.
  • Proficiency in using MS Office, branch software, and internet.
  • Knowledge of banking solutions and processes to advise customers.
  • A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning, and time management skills.
  • A dynamic, diligent, and effective influencer with a can-do attitude to exercise initiative and handle several tasks and changing priorities.
  • A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner.

We are committed to providing a competitive compensation package, including a comprehensive benefits plan and opportunities for growth and development.



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