Service Assistant

2 weeks ago

Montréal, Canada Concordia University Full time

**Position Number**:50000486 / P3974A
**Department**:International Students Office
**Grade**:PE255-6
**Campus**:Sir George Williams (Downtown)

**Salary**:$27.24 - $32.34 per hour
**Union/Association/HR Policy**:CUSSU

**Posting deadline**:February 23, 2024

Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

**NOTE**:Posting represents a maternity leave replacement effective until March 14, 2025.

**SCOPE**
Reporting to the Manager, International Students Office (ISO), the incumbent provides front-line customer service to international students and supports the daily operations of the (ISO). They will provide information and direct services to international students and ensures that ongoing office support tasks and responsibilities are carryout out in an efficient manner.

**PRIMARY RESPONSIBILITIES**
- Welcome students and respond to inquiries on immigration, Concordia health plan/claims and ISO programs. Perform triage where appropriate.
- Confirm international health insurance coverage and process exemptions requests.
- Provide office support including the preparation of special letters for international students, office correspondence and meeting summary notes.
- Enter, compile, summarize and report data for statistical purposes.
- Coordinate office inventory and ensure that documents are filed according to procedures. Assist the Manager and the office in coordinating and scheduling information sessions and projects.

**QUALIFICATIONS**
- Diploma of Collegial Studies (two-year pre-university DEC) and one to two years of related work experience in a customer service role.
- Experience in a multi-cultural environment desirable.
- Working knowledge of the Concordia’s Student Information System (SIS) is an asset.
- Good knowledge (Level 4) of spoken and written English and French in order to communicate effectively with students and government representatives.
- Knowledge of additional languages is an asset.
- Good knowledge (Intermediate Level) of Word and Excel; basic knowledge of PowerPoint.
- Keen attention to details.
- Excellent interpersonal and communication skills with the ability to deal sensitively with individuals.
- Ability to multitask and work under pressure with frequent interruptions.
- Aptitude to work in a service-oriented environment as both a member of a team and independently. Ability to work outside normal operating hours for special events.Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

**Territorial Acknowledgement**
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

**Employment Equity**

**Accessibility**

**Immigration Status

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