Team Leader

2 weeks ago

Edmonton, Canada CSS Full time

Catholic Social Services is currently seeking a Contract full-time, 40 hours per week, Team Leader in EDMONTON to join our Lurana Shelter. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community.

This position has a weekly schedule of 40 hours and is contracted until October 8, 2025.

**Program Overview**: Lurana Shelter is a first stage shelter for women and their children fleeing violence. Providing safety, physical, psychological and spiritual care to them during their stay in Lurana

**Job Summary**:
The Team Leader oversees the daily operations of the program. The Team Leader also ensures that the needs of the clients are met. Additionally, the Team Leader trains, supervises, and evaluates employees who provide the direct services to clients with humility, compassion and respect. This position also represents the Agency within the community and liaises with community partners.
- Understands, supports, promotes, and adheres to the Agency’s vision, mission, values, and organizational ethics, and treat all persons with humility, compassion, and respect
- Presents as a positive and professional role model and ambassador for the Agency in interactions with clients, stakeholders, and the public. Maintains respectful personal boundaries
- Communicates effectively and respectfully in a professional and confidential manner with all Agency employees, and internal and external stakeholders
- Establishes and maintains respectful, collaborative working relationships with employees, clients and their key stakeholders, and other organizations/community groups, etc.
- Participates in recruitment / orientation of new employees
- Monitors employees completion of mandatory training requirements
- Provides individual supervision as required according to the experience of the worker; supervision includes monthly face to face case supervision and/or group supervision
- Provides support over the phone and possibly on-site through an on-call after hours rotation for programs within the Service
- Ensures outcome measures and other reporting protocols are understood and utilized by employees
- Monitors, supervises and evaluates performance of employees
- Collects, approves and submits time sheets and leave of absence requests for employees
- Prepares shift schedules for all employees to ensure appropriate employee coverage
- Reviews, completes & submits incident reports, serious occurrence reports and/or other administrative duties in a precise and timely manner as per Agency policy and procedures
- Debriefs with employees about serious occurrences or critical incidents
- Is a positive, participatory team member; effectively communicating program concerns and possible solutions
- Integrates employee feedback about service delivery needs into additional training for employees
- Encourages employee participation in Service and Agency activities
- Provides on-the-job supervision to students and volunteers as required

**Education & Qualifications**:

- Minimum of a Diploma in a Human Services’ discipline or equivalent
- Degree in a Human Services’ discipline is an asset
- Additional relevant certifications or designations considered an asset
- Minimum of _1_ years’ professional supervisory experience preferred
- Minimum of _3_ years’ professional experience with family violence, addictions and high-risk behaviours
- Equivalent combinations of education and experience may be considered
- Ability and willingness to work outside of regular office hours as required to meet client and/or Agency needs including participating in rotating on-call schedule as required
- Frequently works in a standard office environment with standard office equipment
- Regular, and occasionally prolonged, use of computer
- Regular interactions with external contacts including clients, clients’ family members, key stakeholders, partner and government agencies, and members of the community
- Regular interactions with internal Agency staff and management
- May be exposed to infectious waste, diseases, and conditions including viruses and pathogens (blood borne and/or air borne)
- Considerable sitting, standing, and/or moving with little or no heavy effort. Occasional prolonged sitting
- May occasionally support residents who are experiencing crisis and who may be dysregulated.
- Required to handle incidents and emergencies at any time as they occur
- Mental demands due to working in an unpredictable and busy environment with continual exposure to interruptions
- Requires medium degree of visual attention, visual and auditory acuity, and mental concentration
- Position has high volumes of work, and priorities that are constantly changing
- Position has variety and number of key issues that must be successfully balanced and administered at any given time
- A reliable Vehicle, Valid Driver’s License, Vehicle Registration and Third Party Liability Insurance (a

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