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Hotel Valet Ambassador

4 weeks ago

Vancouver, Canada REEF Parking Full time

**Valet Driver Downtown Vancouver**

**Who You'll Work For**

REEF's mission is to connect the world to your block.

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

**What You'll Do**

The Valet Driver ensures the safe and efficient parking of guest vehicles while delivering a service that exceeds our customer/client's expectations. The Valet Driver is responsible for responding quickly to customers' requests and providing caring interactions with all guests at their assigned location. The Valet Driver works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that quality and safety standards are always met as well as adhering to state and local laws.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

**PRINCIPAL DUTIES (ESSENTIAL FUNCTIONS)**:
Employees must be able to perform essential functions of the position with or without reasonable accommodation.
- Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary.
- Retrieve keys from guest; issue ticket to guest or enter customer information using electronic device.
- Park guest cars in appropriate space, ensure safe and appropriate operation of guest vehicles.
- Inspect vehicles for preexisting damage record information using electronic device or manual ticket; correctly record the make, model, and exact location of each vehicle.
- Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary.
- Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
- Direct traffic, position barricades, and arrange for towing service when necessary.
- Immediately report any incidents or claims to Operations Manager or Shift Lead.
- Request and collect relevant fees for use of service.
- Assist in reconciling end of shift revenue against the ticket distribution, when necessary.
- Communicate professionally at all times with guests, clients, and teammates.

**What We Want from You**:

- At least 18 years of age
- Valid Driver's License
- Excellent customer service and communication skills
- Ability to verbally communicate with guests.
- Previous valet experience, preferred.

**What We'll Provide**

**(Full-Time Employee Only)**
- Medical
Dental
Vision
- Life and Disability
401K
Paid Time Off (PTO)

**PHYSICAL DEMANDS**:

- Operate guest vehicles requiring normal coordination, including eye-hand, hand-foot.
- Move from valet stand to customer cars by walking or running for extended periods of time, sometimes for entire duration of shift.
- Occasionally lift and carry customer luggage or personal items, up to 50 lbs.

**WORKING CONDITIONS**:

- Work is performed outdoors for extended periods of time including up to the entire duration of shift.
- Protection from weather conditions may be provided, but not necessarily from temperature changes.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.