Customer Service Representative

5 days ago


St Thomas, Canada North Star Windows & Doors Full time

**Who We Are**

Since 1985 North Star has been an industry leader in manufacturing attractive and energy-efficient vinyl windows and patio doors. Whether building a new home or upgrading to today’s standards, North Star has an extensive range of quality, energy-efficient and full-featured windows that are not only beautiful, but offer exceptional value. We are committed to best-in-class manufacturing technology and ensure all our products consistently exceed industry standards. This is supported by a network of dealers with a reputation for providing quality workmanship and attentive customer service. For 36 years, North Star has been manufacturing quality windows and doors, delivering great service and providing exceptional value.

**Why Join Our Team**

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

**What You Can Expect from our Company**
- You will be Part of a Winning Team
- You Can Capitalize on Your Opportunities and Make an Impact
- You Will Be Well Rewarded for Your Contributions to our Success
- You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service
- Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings
- Additional performance-based compensation depending on your role
- Competitive vacation time and flexibility in work schedules and location consistent with your role
- Resources and support to help you manage your personal wellness

**Key Responsibilities**
- Handle customer challenges by providing solutions in a timely manner, to ensure customer satisfaction.
- Investigate claims, enter service orders, in Service program and Winsys.
- Log customer calls.
- Product knowledge to assist Dealers with part and or install inquiries.
- Understand Warranty Policies and process Warranty Claims.
- Issue return authorizations.
- Work with Service Manager to troubleshoot CS problems caused by systems, procedures, or errors. Recommend processes for better efficiency.
- Attend training courses as required and other tasks given by Service Manager.

**Critical Skills**
- Customer-focused attitude, with a high level of professionalism and discretion.
- Excellent communication, interpersonal skills, and ethics.
- Strong team player that can work effectively with their own team as well as other departments to achieve goals.
- Able to handle a fast paced, demanding environment and to act with urgency.
- Attention to detail and high level of accuracy.
- Sound judgment and problem-solving skills.
- Proven attendance record.

**Requirements**:

- Completion of college/vocational or technical training (grade 12 or GED as a minimum).
- Knowledge of building materials and construction techniques (window and door experience/knowledge an asset).
- Excellent administrative and organizational skills including familiarity with and proficiency in using the Office suite of products including Word, Excel and Outlook.

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 2 years (preferred)
- warranty: 1 year (preferred)
- windows and doors: 1 year (preferred)



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