Incident Reporting Centre Specialist

2 months ago

London, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**What will you do?**
- Working in a fast-paced environment, you will execute day-to-day PSOC operations, including the coordination and management of responses to physical incidents, which may or may not affect Sun Life buildings and personnel.
- Coordinate and execute investigations related to physical incidents, in collaboration with physical security colleagues and other PSOC personnel.
- Generate timely and accurate tactical intelligence products from a variety of sources.
- Alarm monitoring and response dispatch for Sun Life occupied premises.
- Engage emergency services such as police, ambulance, and fire departments, as needed.
- Analyze incident data to identify trends and metrics.
- Monitor Sun Life employee travel, including Executive travel, to identify associated risks.
- Identify and assess international events to understand their potential impact to Sun Life, internationally and domestically.
- Create and classify detailed incident reports that document event details.
- Create and implement knowledge documents, focusing on content verification and accuracy.
- Work with internal and external industry peers to identify and address physical threats that could affect company assets, including Sun Life buildings and personnel.

**What You Need To Succeed**
- Degree or diploma in physical and/or information security, investigations, or risk management; or comparable professional education/training in a field relevant to security or investigation management.
- Minimum of 5 years of experience within a corporate, government security or risk department for a similar organization of comparable size and complexity.
- A recognized professional designation in physical and/or information security.

**Preferred Skills**
- Fundamental knowledge of Intelligence Cycle, as well as investigative principles, protocols, practices and industry standards (i.e., interview and evidence handling skills)
- Proficiency (a combination of experience and training) with Open-Source Intelligence (OSINT).
- Ability to accurately manage, triage, collate and assess the credibility of large volumes of information.
- Analytical thinking with a curious mind-set.
- Equally comfortable following detailed instructions as making decisions in the absence of information.
- Understanding of organizational priorities and relationships.
- Experience with physical and/or information security and intelligence solutions (e.g., incident workflow management, cyber threats, access control and video management, perimeter/interior intrusion detection, risk assessment software, etc.).
- Strong written and verbal communication, organization, strategic thinking and planning skills.
- Ability to attend to tense situations.
- Demonstrated sensitivity to issues of ethics, diversity, equity, and harassment in the workplace.
- Strong collaboration skills, self-starter, strategic thinker, negotiator, and consensus builder.

**What’s In It For You?**
- Competitive salary and bonus structure influenced by market range data.
- Benefits include pension, stock and savings programs to help build and enhance your future financial security.
- An environment of continuous learning and improvement.
- Flexible working arrangements and a commonsense dress code, where you dictate how you dress based on your day.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
51,100/51 100 - 82,800/82 800

**Job Category**:
Facilities

**Posting End Date**:

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