Associate Loan Processor

6 months ago

Windsor, Canada Rocket Mortgage Canada Full time

Working for** Rocket Mortgage in Canada** means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.

**Minimum Qualifications**
- 1 year of recent mortgage loan processing, or related experience
- Financial Services Regulatory Authority of Ontario Mortgage Agent (FSRA) license

**Preferred Qualifications**
- 1 year of sales experience and/or client service experience

**Job Summary**

As an Associate Loan Processor, you'll play an integral role in the mortgage loan approval process, coordinating with multiple internal and external stakeholders to move the client file through to approval.

**Responsibilities**
- Oversee and review all mortgage approval process documentation
- For team awareness, maintain and update client mortgage files, outlining outstanding conditions in a document database
- Coordinate with internal stakeholders including underwriting, to facilitate the mortgage approval process
- Prepare approval packages for clients upon receiving mortgage commitments
- Ensure file compliance with consent, mortgage commitment, disclosure, and amortization requirements.
- Adhere to data handling guidelines and maintain confidentiality of sensitive information
- Facilitate the final loan approval process with clients
- Consistently meet minimum production goal numbers and quality metrics
- Manage individual pipeline and meet service level agreements (SLAs)
- Follow communication procedures, guidelines, and policies
- Effectively communicate with clients using written and verbal communication methods using a positive, empathetic, and professional attitude
- Aid in the adoption of process changes and improvements
- Stay up to date on current regulatory and lender guidelines
- Consult with current clients with support about current and future needs to help them achieve their financial goals
- Handle client objections with support mid-process to ensure they remain on-track to close their mortgage

**Benefits and Perks**

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

**Who We Are**

**Rocket Companies®** is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022.

**Disclaimer**

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

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