Care Coordinator

2 weeks ago

Whitby, Canada CBI Health Full time

**Care Coordinator - Whitby or Peterborough**

CBI Home Health is proud to be a part of CBI Health Group, the largest network of integrated community health services in Canada. We offer rehabilitation, home health, neurodevelopment and workplace health services across the country.

If making a difference in the lives of others is a priority for you as a professional, and you enjoy working alongside engaged front-line staff to ensure client satisfaction, CBI Health Group has an opportunity offering competitive compensation as well as the chance to meet your career goals.

As a Care Coordinator within our Whitby Office, your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans. You’ll be part of a team of Care Coordinators working diligently to provide as much consistency of care as possible while meeting the scheduling requirements of both patients and care providers. Frequently problem-solving, you’ll be the central point of contact for patients and families, care providers and referral sources. Effective care coordination is an important element of service delivery; as a result, you must be driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.

**PRIMARY DUTIES**

As a Care Coordinator, you will:

- Use scheduling software effectively to fulfill patients’ care plans
- Provide field staff with accurate schedules on a weekly basis
- Ensure care providers are scheduled effectively and efficiently
- Communicate effectively with care providers to ensure schedules are carried out
- Communicate with patients and families when schedule challenges arise, and problem-solve effectively
- Maintain accurate records of care provider availability
- Maintain continuity of care whenever possible
- Take into consideration the individual needs of patients (and families), and of care providers, when making decisions
- Maintain accessibility by phone for patients, care providers, referral sources and other stakeholders
- Actively pursue positive relationships with care providers and patients
- Follow up appropriately on missed visits
- Liaise with Care Supervisors to share patient and care provider feedback
- Resolve or escalate, as required, client concerns/issues
- Ensure dated notes are timely and clear, and contain appropriate and required information
- Ensure accurate, timely documentation and/or phone calls, both external and internal
- Prepare daily performance and tracking reports in a timely manner
- Enter all critical and relevant information into the system for appropriate follow-up and documentation
- Escalate appropriate concerns or risks for review and/or follow-up.

**QUALIFICATIONS**

To take on the role of Care Coordinator, you must:

- Have customer service experience
- Have computer skills
- Demonstrate excellent telephone etiquette
- Be able to remain calm in stressful situations
- Be able to empathize with the complexity and difficulty of each client or field staff situation
- Be a detail-oriented, adaptable and customer-focused team player
- Combine strong interpersonal skills with analytical problem-solving abilities
- Be self-directed, goal-oriented and able to manage time and priorities
- Possess medical knowledge or a medical background, and supervisory skills will be considered assets

**Join us at CBI Health - **Because Your Care Matters**.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.
- **Check with your recruiter on eligibility criteria to qualify**

HHEAST

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