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Customer Experience Guide

3 weeks ago

Vancouver, Canada Indochino Full time

Indochino is all about inspiring confidence that people admire, working here is to be a part of a growing and exciting made to measure experience and we are looking for someone amazing to join our team. As the Customer Experience Guide you will provide world-class customer care to Indochino customers, understand customer issues over time and develop compelling solutions to primate customer needs and questions.
**KEY ACCOUNTABILITIES**:
Reporting to the Team Lead, Customer Experience, the Customer Experience Guide will be responsible for ensuring that INDOCHINO customers have a consistently positive brand experience by providing the best customer care in the world. The ideal person for this position is a forward thinker, critical decision maker, detail obsessed, and has the ability to anticipate needs before they arise.**RESPONSIBILITIES: *
- Understand customer issues over time and develop compelling solutions to preempt customer needs and questions
- Consistently work with other teams to track, solve and innovate our processes and procedures to provide an exceptional customer experience pre and post purchase
- Collaborate with the Operations Team to ensure all customer requests are confirmed and understood
- Assisting customers with their garments fit issues through our systems tools and available resources
- Liaise with our Team Leads to resolve individual customer issues

**REQUIREMENTS: *
- Exceptional communication skills, both written and verbal
- Customer service oriented with a natural desire to care for the needs of others
- Deep desire to put drive & effort into your work
- Knowledge and passion for men’s fashion and style trends
- Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred
- Past experience with billing issues, returns & data metrics an asset
- Familiarity with the Microsoft Office Suite
- Familiarity with ZenDesk preferred

If this sounds like something you’d love to do, and you know you’re the person for us, visit our careers page, tell us a bit about yourself, we’d love to hear from you