Leader, Quality Systems and Processes

3 weeks ago

Vancouver, Canada PHSA Full time

**Leader, Quality Systems and Processes**

PHSA Corporate - Patient Safety Review Office, BCEHS

Vancouver, BC

Reporting to the Agency Director, the Leader, Quality Systems and Processes is accountable and responsible for the development, integration and evaluation of systems and processes related to key quality and patient safety initiatives within Provincial Health Services Authority. The Leader collaborates with organizational stakeholders, including physicians, operational leadership, and various councils and committees to develop effective organizational processes related to emerging and existing quality programs and initiatives for PHSA such as, but not limited to, the Patient Safety and Learning System (PSLS), related patient safety event management processes, total quality management and quality systems design. The Leader will contribute to establishing infrastructure and systems related to information flow supporting the Quality Council and Committee infrastructure in accordance the Mission, Vision, Values of PHSA.

**What you’ll do**
- Takes a leadership role in developing, integrating and evaluating systems and processes that foster an organization-wide quality culture, and works to establish goals, work plans and performance measures for the monitoring and evaluation of such systems.
- Makes recommendations for improvement to emerging and existing quality systems and business processes, promoting best practices and alignment with PHSAs’ strategic direction.
- Fosters and encourages an organizational culture where the values of respect and shared accountability are encouraged.
- Evaluates systems and processes and makes recommendations for required system changes to improve quality and patient safety outcomes and applies best practice principles in the redesign of systems.
- Utilizes systems analysis methodology to support continuous quality improvement through prospective program development in alignment with PHSAs’ client safety plan and strategic priorities.
- Supports key organization-wide quality initiatives including, but not limited to, Patient Safety and Learning System (PSLS) and related patient safety event management processes, total quality management and quality systems design.
- Engages with appropriate stakeholders, including physicians, both internal and external to the organization to achieve outcomes identified in the strategic work plan and client safety plan.
- Provides leadership and direction to staff in the department. Ensures continuing staff development, education programs, and training is provided, within budget guidelines.
- Hires, trains, coaches, and supervises staff. Conducts performance appraisals, and where appropriate, disciplines and terminates staff in the department. Interprets and applies the various collective agreements for unionized staff, or terms and conditions of employment for non-contract staff. Represents the Employer in labour relations matters and determines the disposition of grievances.
- Develops operating budget and ensures expenditures are within established parameters.
- Provides effective and timely communications on progress toward established strategic goals, work plan protocols, quantitative and qualitative findings, discussion, recommendations and next steps.

**What you bring**

**Qualifications**:

- Demonstrated expertise in the field of quality improvement and patient safety. Demonstrated commitment to person/patient focused care where quality patient safety is a top priority. Proven project management, process and system evaluation and performance management skills. Ability to lead, direct and develop staff. Excellent oral and written communication skills. Demonstrated ability to work in a team setting. Ability to establish and maintain effective working relationships. Ability to work independently and with initiative. Ability to foster cultural change within the organization. Ability to perform and conduct qualitative and quantitative analyses. Demonstrated analytical and critical thinking skills. Demonstrated knowledge of Clinical Quality Improvement and Patient Safety Initiatives including theory, best practices, tools and requirements for an effective incident reporting system. Demonstrated ability to conduct scholarly research and develop evidence based best practices and recommendations. Demonstrated ability to write strategic plans and implement work plan protocols efficiently and effectively. Ability to operated related computer and information systems. Travel is a requirement of this position.

Skills & Knowledge
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learn

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