Guest Service Agent

2 weeks ago

Vaughan, Canada Four Points by Sheraton Vaughan Full time

**Four Points by Sheraton Vaughan is currently seeking a Guest Service Agent**

The Guest Service Agent is responsible for Check-in and check-out of guests and to respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction.

**The duties and responsibilities for the Guest Service Agent include, but are not limited to the following**:

- Maintain a warm and friendly demeanor at all times with guests and associates.
- Comply with all company standards
- Interact with all guests during check-in and check-out procedure.
- Create and cancel reservations as required, handle check in and check outs.
- Greet all incoming and outgoing calls in a professional and timely manner.
- Review logbook daily and complete all tasks on checklist.
- Maintain proper operation of Front Desk telephones, be familiar with daily sell rates
- Balance and prepare individual paperwork for closing of shift with hotel standards
- Work closely and maintain proper communication with all hotel departments
- Handle guest registration and room assignments, accommodating special requests whenever possible.
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions
- Other duties assigned by Management

**Skills and Abilities Required**:

- **This position requires working all shifts including evenings, weekends, overnights and holidays**:

- Minimum one year of Hotel experience within the front office department
- High School or equivalent.
- Able to read, write and communicate effectively in English.
- Ability to compile facts and figures.
- Telephone and guest relations etiquette and skills.
- Attention to detail
- At least 1 year of Guest Service experience within a hotel environment
- Must be able to work well in stressful, high pressure situations.
- Must be effective in handling problems in the workplace, preventing, identifying and solving problems as necessary
- Proficient with all Microsoft Applications
- Accounting skills

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $15.50-$18.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Work Location: One location

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