Product Service

3 weeks ago


Aurora, Canada GGI Road &Traffic Full time

**Title**:Product Service & Support Representative

**Territory**:Ontario

**Reports To**: Ontario Technical Support Manager
- **Summary**_

**Working out of the Aurora Ontario Headquarters**

GGI Road & Traffic is seeking a passionate and driven Product Support Person to join our team. This person will perform installation assistance/commissioning, provide technical support, trouble shooting and training for Roadway Sensors, Road Weather Information Systems, Communication equipment, Traffic Detection system, Travel Time System and other product offerings provided by the company.

**Essential Duties and Responsibilities **include the following:

- **MANDATORY requirement - A Valid “G” license and able to drive on a highway**
- Ability to work outdoors in different weather
- Aversion to heights, i.e. on a ladder
- Ensure that products supplied by GGI are installed and supported in a way that ensures the highest level of customer satisfaction.
- Duties include phone and field support, troubleshooting, maintenance and installation of all products. Travel based on project requirements and as customer/management needs dictate within Ontario
- Product integration, testing, managing field test sites for new products and training as required. This role will work closely with area sales personnel supporting all accounts as needed to maintain and grow the customer base.
- Willingness to learn new equipment and obtain training
- Ability to demonstrate technical proficiency with multiple product offerings
- Experience with Ethernet networking, configuration, and troubleshooting
- Experience with industrial control equipment and proficient with hand tools
- Computer literate with experience using Microsoft Excel, Word and PowerPoint
- Capability of maintaining own schedule and work with management on scheduling
- Strong interpersonal skills with customers, peers and co-workers and ability to follow

instructions and detail oriented

**Salary**: $48,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Signing bonus

Application question(s):

- Do you have a clean driving record
- Able and comfortable in driving on a highway

**Experience**:

- Electrical wiring: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Class G Licence (required)

Work Location: In person

Application deadline: 2024-04-04


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