Security Operations Analyst

5 months ago

Toronto, Canada Jobber Full time

We're looking for a **Security Operations** Analyst **to be part of our **Security** department

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn't like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That's why we put the power and flexibility in their hands to run their businesses how, where, and when they want

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail's Canada's Top Growing Companies list, and Deloitte Canada's Technology Fast 50, Enterprise Fast 15, and Technology Fast 500 lists. With an Executive team that has over thirty years of industry experience of leading the way, we've come a long way from our first customer in 2011—but we've just scratched the surface of what we want to accomplish for our customers.

**The team**:
Jobber has a Security team led by our Sr. Director, Security. We have a split focus between governance and operations. All team members are specialized generalists (we have a primary focus but do a bit of everything). As our team develops and grows you will be collaborating with each member while we work towards making Jobber as secure as possible. We'll also drive toward team member specialization as we ramp up on capacity and tooling.

**The role**:
We are seeking a motivated and detail-oriented individual to join our team as a Security Analyst. Your primary focus will be on security operations, triaging alerts and notifications and making sure our security systems are operating effectively. In this role, you will report directly to the Sr.Director, Security and assist in maintaining and enhancing the security posture of our organization. This is an excellent opportunity to gain hands-on experience in the field of information security while working closely with the Jobber Security team.

You'll support a wide range of security initiatives and in the future will have opportunity to specialize as you grow your career

The **Security Operations Analyst** will:

- Managing Jobber's Bug Bounty program - assessing reports, facilitating fixes with the dev teams
- Spam management - manual assessments where tooling isn't decisive, configuration optimization
- Bot protection - investigations and reporting
- Internal Security Service Desk - getting security answers for our fellow Jobberinos
- Security Assurance - vulnerability management, network scans
- Procurement - risk assessments and security documentation collection and review
- Security Office Hours
- Participate in internal audits - spot checking that systems are operating effectively
- Customer Identity verification and account protection

**To be successful, you should have**:

- Excellent analytical and problem-solving skills, with a keen eye for detail.
- Ability to work independently as well as collaboratively in a team environment.
- Strong verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
- High level of integrity and confidentiality when handling sensitive information.
- A passion for learning and a drive to stay updated with emerging technologies and security trends.

**Nice to have**:

- Cloud technology, specifically AWS / CloudFlare
- Startup mindset
- SIEM, vulnerability management tooling experience

**What you can expect from Jobber**:
Having been named as a Top 10 Great Place to Work in Canada, we walk the talk. Here are just some of the great things you can expect from us:

- A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, RRSP matching, and stock options.
- A dedicated Coaching and Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you're reaching your fullest potential.
- Support for **all** your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
- A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
- To work with a group of people who are humble, supportive, and give a sh*t about our customers.
- We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse back

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