Site Supervisor, Technology

4 weeks ago

Burnaby, Canada DP World Vancouver Full time

Smarter trade. Better lives.

As a new world takes shape, DP World enables smarter trade and improves lives. Our modern, strategically positioned marine terminals and logistics parks have the speed, reliability and reach to ensure your cargo gets to where it needs to be - but what sets us apart is our team of experts with our unceasing commitment to innovation. The world is changing at an unparalleled pace and we are growing to meet its needs. With more capacity coming online we are ready for the future. We trade smarter.
- 70,000 Vessels served each year
- 174,000 Containers moved every day
- 78 Businesses located in 40 countries
- 45,000 People from 130 countries

DP World Canada

Ideally positioned for global trade, we act as a key gateway for trans-Pacific trade between Asia and Canadian markets, as well as beyond to the US. Our central location is a multi-transport hub which offers excellent intermodal connections via two rail networks, CN Rail and CP Rail, as well as direct road links. With a global reputation built on nearly a century of experience, DP World Canada also provides stevedoring services at ports and terminals throughout British Columbia. Our world-renowned professionals provide safe, innovative, and unsurpassed cargo handling trusted by top manufacturers around the world. We handle a wide range of cargoes such as breakbulk, yachts, roll-on roll-off and forest products. We are your global leader in container handling services.

What We Offer

Joining DP World Canada means joining a people-oriented company. You will be amongst great colleagues, enjoying a relaxed environment that values your contributions. We pride ourselves on our openness, approachability, excellence in safety and customer service and our commitment to growth and innovation. We also offer top-notch benefits and perks, including an extensive extended health benefits plan, lifestyle spending account, pension with employer contributions, retirement savings plan, and support for professional development. On top of that, we realize it takes world-class people to run world-class operations so we offer competitive total compensation packages.

The Opportunity

The Site Supervisor, Technology, is responsible for overseeing the team’s implementation, support, maintenance and reporting of all IT assets within the Field Technology Portfolio, in line with the department’s objective of delivering IT services in a safe, efficient and cost effective manner.

In This Role, You Will:

- Management of day-to-day operations of the Field Tech team and vendors ensuring that services within the Technology Portfolio are available as agreed. Provide instruction, assistance, and guidance to other team members as needed or when requested.
- Management of ‘field tech shift schedule’, ensuring that resources required to cover on-call rotation, vacation and general absenteeism are handled appropriately.
- Maintain an inventory record of hardware, software, licences and warranties (including disposal records) for all assets within the Technology Portfolio; including adequate spare parts inventory.
- Carry out agreed operational procedures, to collect and report on performance statistics relating to items within the Technology Portfolio; identifying operational problems and contributing to their resolution.
- Oversee required incidental and preventative maintenance on IT assets within the Technology portfolio; updates necessary logs and completes reports.
- Ensure that incidents are handled according to agreed procedures. Escalating incidents to service owners where necessary keeping business owners updated of progress. Ensures that resolved incidents are properly documented and closed.
- Assist in the investigation and resolution of issues relating to network, server, storage or any other infrastructure component managed by ‘Shared Services’ under their direction or delegation.
- Identify and evaluate opportunities to gain efficiencies through automation. Lobbies for approval where appropriate (ROI), implementing solutions as approved.

What You Bring To The Role
- Minimum 2 years post-secondary relevant technical training.
- 3 years of equivalent experience within a technically challenging and diverse environment; ideally in an industrial setting.
- Holder of VCTA Certification, MCSE and Class C-R (Low Energy and Asset) is an asset.
- Working knowledge of IT infrastructure including vehicle mounted data terminals, wireless networks, position detection, OCR and monitoring/alerting systems.
- Practical knowledge of automated system and network monitoring tools.
- Project management experience with working knowledge of both waterfall and agile methodologies.
- ITIL experience and/or certification are considered desirable assets.
- Strong time management skills and the ability to complete activities within time constraints.
- Strong team orientation and ability to contribute to realization of team goals and customer satisfaction.
- Understan

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