Client Service Assistant

6 months ago

Waterloo, Canada BMO Financial Group Full time

20 Erb Street West Waterloo Ontario,N2L 1T2

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.
- Books meetings with new prospects and prepares introductory package for the prospect/referral.
- Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
- Schedules and helps prepare client portfolio reviews for the Investment Advisors including setting up client calls, scheduling meetings, preparing reviews and provides updates to IA.
- Follows up on client inquiries, account maintenance, new accounts set-up, transfers and remitting funds from registered and non-registered accounts upon client’s request.
- Resolves client complaints in a timely and effective manner; escalates as required.
- Accepts and executes client initiated trades over the phone or in person and provides stock information as requested.
- Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
- Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
- Maintains and organizes client database and client files.
- Monitors incoming and outgoing assets and notifies IA of required actions to rebalance portfolios.
- Administers and processes documentation related to client files and regulatory requirements.
- Monitors redocumentation of client accounts on regular cycle to ensure client information and documentation is up-to-date.
- Ensures transactions and tasks are appropriately assigned to team members and completed.
- Mentors and coaches new or junior members to the team and branch.
- Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
- Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
- Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
- Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
- Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
- Maintains the confidentiality of client and Bank information.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.

**Qualifications**:

- Typically between 3 - 5 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
- Advanced knowledge of investment process and procedures.
- Advanced knowledge of administrative process and procedures as contained in Sales Administration Manual.
- Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advising IA(s).
- Knowledge of compliance practices and regulations.
- Knowledge of Insurance and group products is an asset
- Knowledge of Trust and Estate services is an asset
- Knowledge of Financial/Retirement planning.
- Knowledge of trade processing rules.
- Successful completion of the Canadian Securities Course & Conduct and Practices Handbook.
- Current registration as Investment Representative (IR).
- 10 CO credits/Compliance training over a 2 year cycle to meet Mandatory IIROC Continuing Education requirement.
- Specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.

Please note the base salary for this specific position in Waterloo is $38,000.00.

**Compensation and Benefits**:
$33,400.00 - $61,700.00

**Pay Type**:
Salaried & Commission

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, posit

  • Client Service Assistant

    23 hours ago

    Waterloo, Canada BMO Financial Group Full time

    20 Erb Street West Waterloo Ontario,N2L 1T2 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Coordinates marketing activities on behalf of the advisory team, including website, social media...

  • Client Service Assistant

    7 months ago

    Waterloo, Canada BMO Financial Group Full time

    20 Erb Street West Waterloo Ontario,N2L 1T2 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Coordinates marketing activities on behalf of the advisory team, including website, social media...

  • Veterinary Assistant and Client Service

    3 months ago

    Waterloo, Canada Bridge Street Veterinary Hospital Full time

    **About Bridge Street Veterinary Hospital** Bridge Street Veterinary Hospital is a Fear-Free Certified, Cat-Friendly Certified, and AAHA-accredited hospital. We prioritize personalized patient care with a gentle, fear-free approach and value longevity and thorough communication with our clients. **Overview** Are you an empathetic and driven individual...

  • Client Service Assistant

    4 months ago

    Waterloo, Canada BMO Financial Group Full time

    20 Erb Street West Waterloo Ontario,N2L 1T2 Supports the branch and/or region in achieving business objectives by providing effective operational support and management of sales compliance and regulatory requirements. - Manages client documentation for correspondence and set-up. - Collaborates with internal and external stakeholders in order to deliver on...

  • Client Service Representative

    7 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 Year** The Campus Wellness Administration team serves the University of Waterloo community by supporting all units within Campus Wellness (Health Services, Counselling Services and Health Promotion) with effective, efficient, collaborative, and client-focused administrative service. This role is accountable to the Client Service Manager...

  • Client Service Specialist

    7 months ago

    Waterloo, Canada People Corporation Full time

    We are seeking Client Service Specialists to join our team in Waterloo, ON. This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients. We are in search of a...

  • Client Service Coordinator

    5 days ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 year** The Campus Wellness Administration team serves the University of Waterloo community by supporting all units within Campus Wellness (Health Services, Counselling Services and Health Promotion) with effective, efficient, collaborative, and client-focused administrative service. This role is accountable to the Client Service Manager...

  • Client Services Representative

    2 days ago

    Waterloo, Canada Independent Accountants' Investment Counsel Inc. (IAIC) Full time

    We are currently recruiting for a full-time Client Services Representative. **This position has a hybrid schedule and requires two days a week in the Waterloo office.** **Duties and Responsibilities**: - Being the first point of contact for in-bound calls; - Communicating with referring offices; - Processing client requests and transfers; - Interacting...

  • Client Services Associate

    7 months ago

    Waterloo, Canada Worksite Safety Full time

    **Position: Client Services Associate** **Employment: Full-time (40 Hours/Week)** **Location: Waterloo, ON (In-Office Only)** **Salary: $45,000 ($52,000 Bilingual French)** We’re looking for an enthusiastic Client Services Associate who is **self-motivated and passionate about amazing customer service**. If you love talking to people, solving problems...

  • Client Bookkeeper/ Accounting Assistant

    3 months ago

    Waterloo, Canada Clarke Starke & Diegel LLP Full time

    **Client Bookkeeper/Accounting Assistant** We are looking for an energetic and tech savvy bookkeeper/accounting assistant to be part of our client services practice. This role involves providing bookkeeping services to a number of our clients, and accounting and administrative support to other members of our firm. This role primarily focuses on daily...

  • Client Services Coordinator

    6 months ago

    Waterloo, Canada GHD Full time

    **Organizations don't innovate, people do.** As part of our digital transformation business, you’ll help clients unlock innovation, embrace the future and change communities for good. And we’ll help you stimulate new thinking, accelerate your career and connect you to projects that really matter. Join our team of over 600 data scientists, design...

  • Veterinary Client Service Representative

    1 month ago

    Waterloo, Canada Bridge Street Veterinary Hospital Full time

    Overview: We are seeking a highly motivated, professionally engaged individual to join our team as a Veterinary Client Service Representative (CSR). Within this role you will be the first point of contact for our clients, the gateway to providing exceptional support and care for their beloved pets. Veterinary CSR's are instrumental in bonding clients to the...

  • Client Support Assistant

    1 month ago

    Kitchener-Waterloo, Canada KidsAbility Full time

    **Posting Date**: November 19, 2024 **Closing Date**:November 28, 2024 **Client Support Assistant** - 1.0 FTE, Contract | Start Date: January 6, 2025 - March 31, 2026_ **About KidsAbility**: Our mission at KidsAbility is to empower children and youth to realize their full potential. We are a not-for-profit, equal opportunity employer supporting over 17,000...

  • Client Service Manager

    1 month ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 2 years** The Campus Wellness Administration team serves the University of Waterloo community by supporting all units within Campus Wellness (Health Services, Counselling Services and Health Promotion) with effective, efficient, collaborative, and client-focused administrative service. The Client Service Manager, Health Services is...

  • Vice President of Client Services

    2 months ago

    Waterloo, Canada KidsAbility Full time

    **Vice President of Client Services** Fulltime, Permanent - Closing Date: October 31, 2024_ **About KidsAbility**: Our mission at KidsAbility is to empower children and youth to realize their full potential. We are a not-for-profit, equal opportunity employer supporting over 17,000 children and youth to reach their communication, social, physical, and...

  • Veterinary Technician Assistant, Client Care

    4 months ago

    Waterloo, Canada VCA Animal Hospitals Full time

    **Veterinary Assistant, Client Care**: **Location: Waterloo, ON**: **Lexington Rd. Animal Hospital** is currently recruiting for a dependable and confident Customer Service Representative, Technician Assistant to join our clinic. This **full-time **opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily...

  • Client Services Coordinator

    4 days ago

    Waterloo, Canada BDA Full time

    Overview: The Client Services Coordinator (CSC) works closely with Account Managers to find merchandise that fits the expectations and goals of our clients with a focus on adding value services. This includes sourcing products, helping to create product presentations, ensuring we are maximizing profitability through proper quoting, and following the project...

  • Client Service Representative

    3 days ago

    Waterloo, Canada MSK WorkAssist Full time

    **CLIENT SERVICES REPRESENTATIVE** MSK WorkAssist clinic provides specialty care for injured workers. Our Client Services Representative is a vital part of our team who provides outstanding customer service to our clients and is an integral part of the WorkAssist care team. Key areas of responsibility include: - Admitting, scheduling, discharging...

  • Insurance Client Service Specialist

    4 weeks ago

    Waterloo, Ontario, Canada Ontario Teachers Insurance Plan Full time

    OverviewThe Ontario Teachers Insurance Plan is committed to delivering exceptional service to its clients. As an Insurance Client Service Specialist, you will play a vital role in ensuring that our members receive the best possible experience.Salary and BenefitsWe offer a competitive salary of approximately $65,000 per year, plus benefits that include 100%...

  • Client Service Associate

    7 months ago

    Waterloo, Canada BMO Financial Group Full time

    20 Erb Street West Waterloo Ontario,N2L 1T2 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...