Client Service Assistant

4 months ago

Waterloo, Canada BMO Financial Group Full time

20 Erb Street West Waterloo Ontario,N2L 1T2

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.
- Books meetings with new prospects and prepares introductory package for the prospect/referral.
- Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
- Schedules and helps prepare client portfolio reviews for the Investment Advisors including setting up client calls, scheduling meetings, preparing reviews and provides updates to IA.
- Follows up on client inquiries, account maintenance, new accounts set-up, transfers and remitting funds from registered and non-registered accounts upon client’s request.
- Resolves client complaints in a timely and effective manner; escalates as required.
- Accepts and executes client initiated trades over the phone or in person and provides stock information as requested.
- Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
- Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
- Maintains and organizes client database and client files.
- Monitors incoming and outgoing assets and notifies IA of required actions to rebalance portfolios.
- Administers and processes documentation related to client files and regulatory requirements.
- Monitors redocumentation of client accounts on regular cycle to ensure client information and documentation is up-to-date.
- Ensures transactions and tasks are appropriately assigned to team members and completed.
- Mentors and coaches new or junior members to the team and branch.
- Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
- Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
- Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
- Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
- Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
- Maintains the confidentiality of client and Bank information.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.

**Qualifications**:

- Typically between 3 - 5 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
- Advanced knowledge of investment process and procedures.
- Advanced knowledge of administrative process and procedures as contained in Sales Administration Manual.
- Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advising IA(s).
- Knowledge of compliance practices and regulations.
- Knowledge of Insurance and group products is an asset
- Knowledge of Trust and Estate services is an asset
- Knowledge of Financial/Retirement planning.
- Knowledge of trade processing rules.
- Successful completion of the Canadian Securities Course & Conduct and Practices Handbook.
- Current registration as Investment Representative (IR).
- 10 CO credits/Compliance training over a 2 year cycle to meet Mandatory IIROC Continuing Education requirement.
- Specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.

Please note the base salary for this specific position in Waterloo is $38,000.00.

**Compensation and Benefits**:
$33,400.00 - $61,700.00

**Pay Type**:
Salaried & Commission

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, posit

  • Client Service Assistant

    5 months ago

    Waterloo, Canada BMO Financial Group Full time

    20 Erb Street West Waterloo Ontario,N2L 1T2 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Coordinates marketing activities on behalf of the advisory team, including website, social media...

  • Veterinary Assistant and Client Service

    1 month ago

    Waterloo, Canada Bridge Street Veterinary Hospital Full time

    **About Bridge Street Veterinary Hospital** Bridge Street Veterinary Hospital is a Fear-Free Certified, Cat-Friendly Certified, and AAHA-accredited hospital. We prioritize personalized patient care with a gentle, fear-free approach and value longevity and thorough communication with our clients. **Overview** Are you an empathetic and driven individual...

  • Client Service Assistant

    2 months ago

    Waterloo, Canada BMO Financial Group Full time

    20 Erb Street West Waterloo Ontario,N2L 1T2 Supports the branch and/or region in achieving business objectives by providing effective operational support and management of sales compliance and regulatory requirements. - Manages client documentation for correspondence and set-up. - Collaborates with internal and external stakeholders in order to deliver on...

  • Client Service Assistant – Commercial Insurance

    2 weeks ago

    Waterloo, Canada BFL Canada Full time

    We offer more than a job, we offer a career! We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people...

  • Client Service Representative

    5 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 Year** The Campus Wellness Administration team serves the University of Waterloo community by supporting all units within Campus Wellness (Health Services, Counselling Services and Health Promotion) with effective, efficient, collaborative, and client-focused administrative service. This role is accountable to the Client Service Manager...

  • Client Service Specialist

    5 months ago

    Waterloo, Canada People Corporation Full time

    We are seeking Client Service Specialists to join our team in Waterloo, ON. This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients. We are in search of a...

  • Client Services Associate

    5 months ago

    Waterloo, Canada Worksite Safety Full time

    **Position: Client Services Associate** **Employment: Full-time (40 Hours/Week)** **Location: Waterloo, ON (In-Office Only)** **Salary: $45,000 ($52,000 Bilingual French)** We’re looking for an enthusiastic Client Services Associate who is **self-motivated and passionate about amazing customer service**. If you love talking to people, solving problems...

  • Client Bookkeeper/ Accounting Assistant

    4 weeks ago

    Waterloo, Canada Clarke Starke & Diegel LLP Full time

    **Client Bookkeeper/Accounting Assistant** We are looking for an energetic and tech savvy bookkeeper/accounting assistant to be part of our client services practice. This role involves providing bookkeeping services to a number of our clients, and accounting and administrative support to other members of our firm. This role primarily focuses on daily...

  • Client Services Coordinator

    4 months ago

    Waterloo, Canada GHD Full time

    **Organizations don't innovate, people do.** As part of our digital transformation business, you’ll help clients unlock innovation, embrace the future and change communities for good. And we’ll help you stimulate new thinking, accelerate your career and connect you to projects that really matter. Join our team of over 600 data scientists, design...

  • Senior Client Service Associate

    3 weeks ago

    Waterloo, Ontario, Canada Manulife Full time

    Job Title: Senior Client Service AssociateThe Senior Client Service Associate plays a vital role in supporting the Advisor's clients from Manulife Wealth, Group Retirement, Group Benefits, Insurance, Bank, and other channels. This position is responsible for providing exceptional client service, administrative support, and facilitating client...

  • Senior Client Service Associate

    4 weeks ago

    Waterloo, Ontario, Canada Manulife Full time

    Job Title: Senior Client Service AssociateThe Senior Client Service Associate plays a vital role in supporting the Advisor's clients from Manulife Wealth, Group Retirement, Group Benefits, Insurance, Bank, and other channels. This position is responsible for providing exceptional client service, administrative support, and facilitating client...

  • Senior Client Service Associate

    4 weeks ago

    Waterloo, Canada Manulife Full time

    The Sr. Client Service Associate will be an employee of Manulife, having both client-facing responsibilities and administrative support functions for the Advisor’s clients from Manulife Wealth, Group Retirement, Group Benefits, Insurance, Bank, and other channels. This is inclusive, and not limited to, programs such as Succession Planning and staff...

  • Vice President of Client Services

    2 weeks ago

    Waterloo, Canada KidsAbility Full time

    Vice President of Client Services Fulltime, Permanent Closing Date: October 31, 2024 About KidsAbility: Our mission at KidsAbility is to empower children and youth to realize their full potential. We are a not-for-profit, equal opportunity employer supporting over 17,000 children and youth to reach their communication, social, physical, and behavioural goals...

  • Vice President of Client Services

    2 weeks ago

    Waterloo, Canada KidsAbility Full time

    **Vice President of Client Services** Fulltime, Permanent - Closing Date: October 31, 2024_ **About KidsAbility**: Our mission at KidsAbility is to empower children and youth to realize their full potential. We are a not-for-profit, equal opportunity employer supporting over 17,000 children and youth to reach their communication, social, physical, and...

  • Veterinary Technician Assistant, Client Care

    2 months ago

    Waterloo, Canada VCA Animal Hospitals Full time

    **Veterinary Assistant, Client Care**: **Location: Waterloo, ON**: **Lexington Rd. Animal Hospital** is currently recruiting for a dependable and confident Customer Service Representative, Technician Assistant to join our clinic. This **full-time **opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily...

  • Client Service Associate

    5 months ago

    Waterloo, Canada BMO Financial Group Full time

    20 Erb Street West Waterloo Ontario,N2L 1T2 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...

  • Client Services Representative

    5 months ago

    Waterloo, Canada TriCert Investment Counsel Inc. Full time

    **TriCert Investment Counsel **is a discretionary Investment Counselling firm located in Waterloo, Ontario. Established in 1999, TriCert currently manages more than $3 billion in private client assets. We provide discretionary investment management and financial planning services for private clients, corporations, estates, foundations, and individual pension...

  • Client Service Specialist

    1 week ago

    Waterloo, Canada Raymond James Financial, Inc. Full time

    **Client Service Specialist** - 2403458 - At Raymond James, _**_we _**_develop, _**_we _**_collaborate, _**_we _**_decide, _**_we _**_deliver, and _**_we _**_improve together_. Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their...

  • Client Service Representative

    4 months ago

    Waterloo, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Manager

    5 months ago

    Waterloo, Canada BFL CANADA Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...