Bilingual Customer Care Associate

2 months ago

Mississauga, Canada Tree of Life Canada Full time

Aperçu:
**_Our core purpose is “To Help Canada Eat Well and Live Well”_**
- For more information please visit our website at _

**_ Tree of Life Canada ULC_**_ is an Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. We are committed to meeting the needs of persons with disabilities. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided. When your interview is being scheduled, please advise the Recruiter of how we might be able to support your participation. _

Principales responsabilités:
The position is part of the Customer Care team and will assist customers interested in our products and be responsible for assisting customers online and over the phone, informing customers of our products and submitting their orders. Must be fluent in French and English and possess strong communication skills (oral and written) and above average customer service skills are required. The position will also deal with transportation companies and sales representatives issues / concerns as required regarding orders and products. As with all positions at Tree of Life Canada we expect that all actions will be consistent with Tree of Life Canada’s Mission, Vision and Values.

Le poste fait partie de l'équipe du service client et aidera les clients intéressés par nos produits et sera responsable d'aider les clients en ligne et par téléphone, d'informer les clients de nos produits et de soumettre leurs commandes. Doit parler couramment le français et l'anglais et posséder de solides compétences en communication (orale et écrite) et des compétences en service à la clientèle supérieures à la moyenne sont requises. Le poste traitera également les questions/préoccupations des compagnies de transport et des représentants des ventes, au besoin, concernant les commandes et les produits. Comme pour tous les postes chez Tree of Life Canada, nous nous attendons à ce que toutes les actions soient conformes à la mission, à la vision et aux valeurs de Tree of Life Canada.

Fonctions essentielles:

- Support and participate in food safety programs including SQF (Safe Quality Food).
- Responsible for reviewing orders on hold and ensure action has been taken.
- Logging customer issues/complaints in AS400 and follow up required.
- Provide service and information to the sales force (i.e. stock status, item details, promotional details, delivery status, etc.).
- Process of EDI orders.
- Process of internal sample requests and employee orders.
- Process customer return / credit requests.
- Co-ordinate cancellation and re-bill of orders with errors.
- Handle and track all customer calls / enquiries / complaints.
- Co-ordinate product returns with transport companies.
- Follow-up on daily regarding unshipped order status.
- Perform reception break / lunch relief on occasion.
- Must maintain good attendance, safe work practices and maintain safeguards of confidential company information.
- Other duties and special projects as requested.
- Soutenir et participer aux programmes de salubrité des aliments, y compris SQF (Safe Quality Food).
- Responsable d'examiner les commandes en attente et de s'assurer que des mesures ont été prises.
- Enregistrement des problèmes/réclamations des clients dans AS400 et suivi requis.
- Fournir des services et des informations à la force de vente (c'est-à-dire l'état des stocks, les détails des articles, les détails promotionnels, l'état de la livraison, etc.).
- Traitement des commandes EDI.
- Traitement des demandes d'échantillons internes et des commandes des employés.
- Traiter les demandes de retour/crédit des clients.
- Coordonner l'annulation et la re-facturation des commandes avec des erreurs.
- Traiter et suivre tous les appels/demandes/plaintes des clients.
- Coordonner les retours de produits avec les transporteurs.
- Suivi quotidien concernant l'état des commandes non expédiées.
- Effectuez une pause de réception / une relève de repas à l'occasion.
- Doit maintenir une bonne assiduité, des pratiques de travail sécuritaires et maintenir des sauvegardes des informations confidentielles de l'entreprise.
- Autres tâches et projets spéciaux sur demande.

Exigences mínimales, qualifications, compétences supplémentaires, aptitudes:

- College level education an asset with a minimum of 5 years’ experience working in a customer service / sales administration environment.
- Excellent interpersonal, written and oral communication skills in both English and French.
- Proficiency in MS Office required. Experience with AS400 and EDI preferred.
- Excellent customer service oriented attitude with ability to get along with diverse personalities and communicate effectively with customers and all levels of Tree of Life associates. Must be tactful, mature and flexible with good reasoning abilities and sound judgement

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