Associate, Payroll Services

2 months ago


Remote, Canada Bluth Company Full time

Do you love working with numbers? Is payroll the name of your game, but you’re looking for an opportunity where you can leverage your experience doing full cycle payroll? We’re seeking Associate Payroll services to join our fun-loving Client Experience team.

If you’re keen on customer service and looking to flex your strategic thinking skills, then you could be the perfect fit.

**Who are we?**

Humi’s mission is to help organizations throughout Canada foster their greatest asset - their employees. Starting with a powerful yet intuitive HR, payroll, benefits, and insurance platform, Humi has established a leadership position as the only company addressing all of these needs in one place. With a potential reach spanning every business in Canada, and a platform that touches every employee at every business that uses it, Humi is reimagining the future of work.

Humi is backed by the same group who funded Slack, Carta, and more (Tribe Capital), the top value-based U.S. accelerator (Y-Combinator), as well as several of the world’s leading angel investors.

We’re hiring across Canada and are open to applicants who prefer to work remotely

**What will you be doing as an Associate, Payroll Services?**
- You will process payroll for our managed clients ensuring timely communication, accurate payroll and benefit adjustments, ROE submissions and detailed reporting
- You will support our Experience Managers with payroll technical know-how and new CRA guidelines
- You will own the on-going payroll processing and advisory for our managed payroll clients while defining the best in class experience.

**In your first 30 days, you will**:

- Meet the Co-Founders
- Introduction to the Client Experience (CX) and Product Experience (PX) team
- Introduction to the Sales team
- Introduction to Payroll stakeholders
- HR 101 with the Director of HR
- Manage day-to-day expectations
- Discuss KPIs
- Receive access and training to CX tools: Hubspot, Zendesk, Asana etc.
- Walkthrough client implementation process
- Walkthrough managed payroll process
- Shadow PX and assist running managed payroll
- Receive product training on all our modules: HR, Payroll and Benefits.
- Pair-tackle client tickets
- Shadow PX calls: HR, Payroll and Benefits

**In your first 60 days, you will**:

- Independently respond to client tickets
- Independently run client payroll
- Manage client portfolio
- Have clear understanding of concepts introduced during focused learning sessions
- Able to navigate through various platforms and softwares

**In your first 90 days, you will**:

- Contribute to internal Q&A forum and knowledge base
- Take ownership of role and look for opportunities of improvement over current processes
- Comfortable seeking guidance from resources outside of immediate team members
- Participate in stakeholder interviews held by product managers to aid product development

**In your first year, you will**:

- Add value to role by taking on more responsibilities outside of core duties
- Complete large scale projects involving multiple stakeholders
- Upgrade skills by participating in ongoing workshops

**What are we looking for in an Associate, Payroll Services?**
- 2+ years of payroll experience
- Experience or knowledge in accounting, or financial sectors
- Self-starter who has the ability to juggle and support multiple clients and meet tight deadlines
- Tech savvy and ability to pick up new platforms and software quickly
- Strong communication skills with a customer service mindset and team mindset
- Self starter with a resourceful attitude when problem solving and dealing with ambiguity
- Analytical and strategic thinker who looks for opportunities and spearheads innovation that will drive better process improvements
- Completed post secondary degree in Accounting, Finance, Payroll or other relevant areas
- Payroll Compliance Practitioner (PCP) certification or Certified Professional Accountant (CPA) is an asset
- Experience working in a fast pace startup is an asset

**Why join the Humi Family?**
- As a team that services the HR world, we are a team that understands you perform best in an environment that cares about their employees
- Be part of a high performing team of critical thinkers that thrive on problem solving
- Access leadership and growth opportunities as the company rapidly scales
- Maintain work-life engagement with flex hours and our Long(er) weekends initiative
- Opportunity to work fully remote across Canada if you choose to


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